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WAYMISH®

Why Are You Making It So Hard... for me to give you my money?

Buy this title at 50% off through January 16, 2009.
Use this discount code upon checkout: 50CRMW08. See Sale Details

How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! And these days you can't afford to lose even one good customer. Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.

Benefits:

Increases revenue by teaching staff how to avoid common customer frustrations that result in lost sales
Maximizes customer lifetime value by teaching skills that positively impact customer satisfaction
Creates positive word-of-mouth and referral business by showing staff how to meet customer expectations
and practice service recovery

Produced by CRM Learning

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WAYMISH

CRM Produced

Runtime: Main Show 18 Minutes, Supervisor Show 10 Minutes

A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.

WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don't really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, not attempting to resolve complaints, etc.

Can you afford to create unhappy customers that take their business elsewhere?

Eliminate WAYMISHes and keep customers with this superb customer service program from CRM Learning. Hidden-camera footage reveals service providers in retail, hospitality and banking committing all-too-common WAYMISHes. Then, the show's folksy host walks these employees through the things they can say and do to convey genuine service excellence.

Your trainees will love the way the show's host is COMPLETELY on their side--not trying to embarrass, not trying to preach--just suggesting new more effective ways to handle customer situations.

Skill points include:

Quickly Acknowledge Customers
Listen Carefully
Fix Problems on the Spot
Find a Way To Say Yes
Coach Each Other
Remember that being of service to all customers "IS your job"

The Supervisor Show component plays off the main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes.

Find out how much lost customers are costing you!
Lifetime Value Calculator

Lifetime Value Calculator

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Think about an "average" customer of your company, and fill in the following:

Average $ amount spent per purchase:
Number of visits per month:

Note: If your company's average customer purchases less than once per month, divide the number of annual purchase transactions by 12. For example, if your average customer buys from you 3 times a year, divide 3 by 12, and use .25 as the number of "monthly" purchase transactions.

An average customer of your company spends about per year.
Over 10 years, they'll spend an average of at your company.

Now think if you lost 10 customers a month!

WAYMISH can help you retain those customers and the money they spend!

Not convinced you need this program?
Visit our special WAYMISH Factor website (Opens New Window)

DVD or VHS of WAYMISH
DVD or VHS of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener
printed Leader's Guide for WAYMISH with reproducible participant worksheets
CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets
10 WAYMISH-Buster Employee Handbooks
10 Reminder Cards
1 copy of the book WAYMISH by Ray Considine and Ted Cohn

Related Items

To order, please call: 1-800-421-0833

WAYMISH-Buster Employee Handbooks (pack of 10) $ 49.50

WAYMISH Reminder Cards (pack of 10) $ 5.00

WAYMISH Wall Poster (18" x 25") $ 9.95

WAYMISH Leader's Guide $ 25.00

WAYMISH PowerPoint Presentation on CD-ROM $ 10.00

WAYMISH The Supervisor Show PowerPoint and Leader's Guide on CD-ROM $ 25.00

Praise for WAYMISH

"Relevant, fresh, authentic and realistic. The life examples are real -- we could relate to them."
-A workshop participant

How to Buy:

Sales: 800-421-0833

Industry Discounts

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CRM offers discounts to organizations/industries that meet the following requirements:

Educational Institution:
Your organization must be a kindergarten through 12th grade educational institution or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government:
Your organization must be a city, county, state, or federal government institution. Government contractors do not qualify for government discounts. GSA discount available to qualifying federal agencies.

Non-Profit:
Occasionally we can offer discounts for 501C(3) non-profit institutions. Please call for details: 1-800-421-0833.

NOTE: We do not offer any discounts on rentals and some discounts may vary, depending on the video program. If we have a promotion or sale, either your industry discount or the sale discount will apply, but not both - we do not "double discount." Discounts are only available on programs over $400.

Please call us to receive any of these discounts: 800-421-0833.

What's Included With Purchase

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DVD or VHS of WAYMISH
DVD or VHS of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener
printed Leader's Guide for WAYMISH with reproducible participant worksheets
CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets
10 WAYMISH-Buster Employee Handbooks
10 Reminder Cards
1 copy of the book WAYMISH by Ray Considine and Ted Cohn

Government, Education and Non-Profit Discounts

Buy DVD Version:

What's Included With Purchase

$895 | Quantity:

OTHER OPTIONS:

VHS | 5 Day Rental

For intranet or alternative formats, please contact us.

ADDITIONAL ITEMS:

Buy Extra Workbooks

Buy Extra Reminder Cards

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So HELP Me - Employee and Supervisor Set

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5 Day Rental: WAYMISH

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Select Format: VHS DVD $275| Qty:

Please select a desired arrival date for your rental: Select Date
We recommend having your rental arrive 2 days before your training session.

Rental Shipping Information:
To ship on the same day, please place your order before 2pm Pacific time.
We process orders placed over the weekend or on holidays on the next available business day. Please select the corresponding shipping option (2nd day or overnight) when you check out. If your arrival date is more than 2 days in the future, we will ship your rental via 2nd day air to arrive on the date you specify.

We recommend having your rental arrive 2 days before your training session to make sure you have it on time and can prepare in advance with the leader's guide.

You may keep and use your rental for 5 days, starting the day you receive it. After the 5th day, you are responsible for shipping the rental material back to us via traceable carrier.

If you return a rental late (allowing for standard shipping time), you agree to pay a minimum of $95 per week after the due date.

If you do not return a rental and you have not paid the rental fee, you agree to pay the full list price of the program. If you have paid the rental fee, you agree to pay the full list price of the program less the rental fee.

If you choose to purchase a program after renting it, you are eligible to apply the rental fee (once paid) to the purchase price of the program. In the case of CRM-produced programs, you have 60 days to apply your rental fee to the purchase. For non-CRM produced programs, this timeline can range from 30 to 90 days—please call for details: 1-800-421-0833.

Cancellations: Please cancel confirmed rentals 10 days prior to the scheduled show date to avoid full rental charges.

WAYMISH®

Why Are You Making It So Hard... for me to give you my money?

WAYMISH

CRM Produced

Runtime: Main Show 18 Minutes, Supervisor Show 10 Minutes

Contents

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