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Healthcare

Because they must look out for all aspects of a patient's well-being, healthcare professionals have especially important jobs. Along with extensive clinical training, training on "people skills" is important for all medical personnel. Browse here for healthcare training videos on communication, harassment, ethics, conflict, team building, and specific topics like patient diversity and patient satisfaction.

Many of these programs are available on CRM Learning's Year-End Sale. See Sale Details & Eligible Titles

All Healthcare Programs

It's a Dog's World

When man and dog are injured, it's the dog (Max) who gets the better treatment. Funny and unforgettable, this is our #1 healthcare training video.

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Patient Diversity

Ensures that healthcare workers are able to provide respectful care to patients from various ethnic, cultural or religious backgrounds.

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General Hospitable

Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease.

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Healthcare Toolkit, Volumes 1 and 2

This collection of healthcare-specific video clips provides you with quality resources you can use to enhance organizational training in key areas

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Healthcare Toolkit, Volume 1

A versatile set of healthcare-specific video clips for training on Patient Satisfaction, Accountability, Ethics and Team Building.

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Healthcare Toolkit, Volume 2

A versatile set of healthcare-specific video clips for training on Diversity, Communication, Conflict, and Supervising Others.

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Communication in Healthcare

Combining humor and drama, this healthcare specific program illustrates the five things that must be in place for effective communication to occur.

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Beyond Words for Healthcare

Teaches healthcare workers to recognize common body language cues that can reveal what a patient may be thinking, but not necessarily saying.

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How To Connect in Healthcare in 90 Seconds

A variety of scenarios show healthcare workers how to quickly build a trust connection with patients, patients' families, and co-workers.

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Customer Service Recovery for Healthcare

In healthcare, any number of things can frustrate a patient or family. This practical training video shows how to use the right words at the right time.

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Invisible Man Meets the Mummy - Healthcare

A lighthearted look at customer service in healthcare, particularly as it is hampered by an internal service provider (the Mummy) who's wrapped in red tape.

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Leadership and Self-Deception

Depicting the profound discovery of 19th century physician Ignaz Semmelweiss, this video sets the stage for discussing problems and their root causes.

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Teamwork in Crisis: Miracle of Flight 232

Teamwork saved many lives when United Flight 232 went down. This riveting story will inspire your organization's teams to use the same 5 techniques.

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When the Coach is You, Healthcare

At any given time, any healthcare worker can be a coach. Here are simple steps for helping them teach what they know to another person.

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HIPAA Rules & Compliance

Explains new HIPAA laws and why the protection of personal information is such an important compliance area for the healthcare industry.

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HIPAA Rules & Compliance for Long-Term Care

In long-term care, workers deal with both patient and family. This video helps them fully understand how HIPAA laws and regulations apply to them.

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HIPAA Security and Privacy for Hospitals

This program walks hospital staff through the basics of HIPAA Security and Privacy Rules so that patient confidentiality is protected.

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HIPAA: Do the Right Thing!

Covers the basics of HIPAA security and privacy compliance while also showing how to handle requests for information outside of the guidelines.

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Healthcare Compliance: Code of Conduct

Helps healthcare organizations stay in compliance by showing them ways to outline and succcessfully communicate regulatory policies and procedures.

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What's Spirituality Got to Do With It?

This unique video empowers healthcare workers to address patients' spiritual issues, while showing how to integrate spiritual care into patient care.

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What Do You See?

This moving film reminds healthcare workers to see the humanity in patients who are elderly or infirm, and to always treat them with dignity.

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Cultural Competence: Just Good Healthcare

Patient-centered care requires that providers be sensitive to the cultural and religious beliefs of the communities they serve. This program shows how to be aware.

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Cultural Competency: Problem Solving

Provides detailed training on cultural competence in healthcare, including steps to take when culture-related misunderstandings occur.

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FiSH! Tales: Vital Signs

Inspiring case study showing how Missouri Baptist Medical Center uses the FiSH! philosophy to overcome emotionally difficult workplace situations.

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It's a Way Not a Day

Shows a 3-step process that aligns healthcare workers around shared values and a common understanding of what the organization is trying to achieve.

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Another Look: Respect in Healthcare

By covering the basics of respect in the healthcare workplace, this video helps staff improve teamwork as well as patient service and safety.

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Integrity Every Day

Teaches healthcare workers what it really means to consistently act with integrity whether you're providing patient care or doing administrative work.

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Father and Son

Versatile meeting opener with a surprise ending that sets the stage for discussions on changing paradigms, critical thinking and diversity.

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Ethics 4 Everyone

Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.

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Accountability That Works!

You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

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Team Building - Healthcare Version

Focuses on Glenn Parker's four types of team players, illustrating how healthcare teams can build on the strengths of each type to reach team goals.

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Customer Service in Long Term Care

Shows how to create a culture of caring and service that assures long-term care residents and their families are treated with respect and dignity.

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Service Excellence: A Time to Care

Patients expect good service and clear communication. This video shows how to make sure patients are an informed partner in their treatment plan.

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Customer Service: Natural as Child's Play

As they watch the interactions of children playing, healthcare workers see it is possible to have a caring, friendly style and still get things done.

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Taking Charge of Change, Healthcare

Presents a 3-step change model that helps healthcare workers let go of the past, deal with uncertainty and get energized by future possibilities.

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Taking Charge of Change, Revised Edition

Realistic workplace vignettes illustrate a 3-step model for transitioning through the stages of change and making it work to your advantage.

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Dealing with Conflict, Healthcare

Based on the popular Thomas-Kilmann Conflict model, this video helps healthcare workers find the best solution when conflict arises.

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What To Do When Conflict Happens

This program introduces the practical and easy-to-use C.A.L.M. model of resolving conflicts. Vignettes are set in a variety of industries.

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Disruptive Behavior: Too Great a Cost

Providing examples of both subtle and obvious manifestations, this video show how disruptive behavior negatively impacts co-workers and patient care.

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Harassment Is... Healthcare Version

Realistic healthcare scenarios representing many different types of harassment show medical workers how to identify and avoid harassment claims.

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Sexual Harassment in Healthcare

Focuses on sexual harassment in the healthcare workplace giving employees increased awareness of how to deter these kind of behaviors.

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Healthcare Violence

Focusing on the assault cycle, this program reenforces your facility's procedures and helps staff protect themselves from violent patients, or others.

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Subtopics

  • Change Management (3)
  • Communication (21)
  • Compliance (13)
  • Diversity (8)
  • Ethics (8)
  • Meets JCAHO Standards (12)
  • Nursing (13)
  • Patient Satisfaction (17)
  • Team Dynamics (9)
  • Using Case Studies (4)

Change Management

Taking Charge of Change, Healthcare

Presents a 3-step change model that helps healthcare workers let go of the past, deal with uncertainty and get energized by future possibilities.

More Info >>

Taking Charge of Change, Revised Edition

Realistic workplace vignettes illustrate a 3-step model for transitioning through the stages of change and making it work to your advantage.

More Info >>

It's a Way Not a Day

Shows a 3-step process that aligns healthcare workers around shared values and a common understanding of what the organization is trying to achieve.

More Info >>

Because Healthcare is a broad training category, we’ve provided the subtopic links above to help you fine tune your search. If you would like additional assistance finding a particular title, or a program that meets specific requirements, please give us a call. You can also send your request via email to sales@crmlearning.com --this email account is monitored from 6am to 5pm PT, Monday through Friday. We know your time is limited and we're happy to help you quickly locate the program(s) best suited to your needs.

 

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