Healthcare Favorites

CRM Learning has produced many of healthcare's most popular training programs. We can help train your staff on a variety of patient satisfaction and workplace issues.

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	It's a Dog's World A new and totally updated version of a healthcare favorite, "It's a Dog's World" takes a funny but critical look at the dos and don'ts of patient service. Employees learn it's the little things that matter when it comes to keeping patients satisfied.
	Patient Diversity: Beyond the Vital Signs Today’s healthcare worker frequently encounters patients with different cultural, religious, and language backgrounds. This program shows them how to best handle these situations so that the patient feels understood and respected.
	Another Look: Defining Respect in Healthcare This compelling program delivers powerful lessons on team building, diversity and leadership and helps staff gain the skills required to reduce conflict, increase effectiveness, and improve patient service. Its perfect for organizations working to meet JCAHO accreditation requirements.
	General Hospitable: Keeping Your Patients Satisfied... Patient complaints typically deal more with how people were treated by healthcare workers than the medical care itself. This video is filled with customer-service tips your personnel can use immediately to increase patient satisfaction and retention.
	What To Do When Conflict Happens The interpersonal conflicts that healthcare workers experience can fester and spread into other areas and relationships. Give your employees the easy-to-implement C.A.L.M. model to productively work through issues with co-workers.
	Beyond Words for Healthcare For healthcare professionals, recognizing the most common body language cues can help them understand what a patient may be thinking, but not necessarily saying. And in turn, the staff's body language cues can put the patient more at ease.
	Accountability That Works! Healthcare workers who take ownership of their work are more productive and happy. This program teaches strategies for personal and team accountability including: making clear agreements, keeping commitments, overcoming obstacles, and answering for results.
	Ethics 4 Everyone Ethics 4 Everyone provides a powerful ethics overview. In just 15 minutes, viewers see why adhering to ethics guidelines protects them and the organization. They are also given an ethical action test, tips for solving ethical dilemmas, and more.