Compelling Interpersonal Skills Training
for Powerful Organizations
 
Lowest Prices • Free Ground Shipping Call Us! 800-421-0833 Watchlist  Watch Later Help   |   cart My Cart 
(0)
  |  

X
Your cart is currently empty.

Your watchlist is currently empty.

Employee Training Videos

Scroll down for additional Training Topics

New Releases

VIEW ALL >>

The Employee's Guide to Customer Loyalty

4 popular videos and bonus competency-building training material that develop employee skills and awareness in the area of building customer loyalty.

More Info >>

Respectful Supervisor: Integrity and Inclusion

Helps supervisors create a respectful workplace through lessons on self-awareness and what it means to set the right example and honor the contribution of every employee.

More Info >>

Respectful Supervisor: Motivating and Retaining

Reveals some of the best ways supervisors can convey respect: pay attention to employees, engage them in regular communication, and commit to employee well-being and success.

More Info >>

Diversity 101 Series

This series features 8 dramatic, thought-provoking vignettes that entertain while they tackle key issues of diversity, inclusion and respect in the workplace.

More Info >>

Mentoring 101 - The Basics

Explains the many benefits of mentoring while offering tips and best practices for anyone in a “mentoring” role.

More Info >>

Customer Service: Make It Easy!

This will help your CSRs deliver the service your customers expect as it reinforces 4 essential customer service concepts: Acknowledge, Observe, Listen and Act.

More Info >>

Courage 2 Coach

Effective coaching is the single most important factor in employee development. Presenting an easy-to-use model for getting the most out of each employee.

More Info >>

Defeating Unconscious Bias

Designed to address the hidden biases that can affect hiring, promoting & team building. Three vignettes that illustrate, and five practical tools to counter bias.

More Info >>

It's Still Not Just About Sex Anymore

An update to one of the all-time best-selling programs on harassment. Bring greater awareness to the many types of harassment which can occur in the workplace

More Info >>

The "TAKEAWAY" For Managers - 6 Program Set

Useful for both HR and front-line managers, these six programs cover ADA, FMLA, Interviewing, Discipline & Termination, Harassment, and Diversity.

More Info >>

Bestsellers

VIEW ALL >>

The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

More Info >>

It's a Dog's World

When man and dog are injured, it's the dog (Max) who gets the better treatment. Funny and unforgettable, this is our #1 healthcare training video.

More Info >>

FiSH!

Fun and inspiring training, this video stars employees of Pike's Place Fish Market who bring high energy and a positive attitude to work every day.

More Info >>

More Than a Gut Feeling IV

Revised and updated, this classic on behavioral interviewing techniques shows how to ask the right questions and uncover predictors of job performance.

More Info >>

Ethics 4 Everyone

Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.

More Info >>

Practical Coach 2

A new version of the popular coaching program. Coaching is about encouraging & challenging the team by letting them know that what they do matters to you.

More Info >>

Accountability That Works!

You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

More Info >>

Groupthink

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

More Info >>

Respectful Workplace: It Starts With You

Everyone wants a positive, supportive, inclusive environment. This video models the day-to-day behaviors that help build this type of workplace.

More Info >>

Positive Discipline

Most managers dread addressing performance issues with subordinates. This video's 5 steps lets them solve tough problems in a win-win manner.

More Info >>

Accountability

VIEW ALL >>

Accountability That Works!

You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

More Info >>

Can We Count on You?

Need employees the organization can truly depend on? The 10 workplace behaviors taught in this video will help you get there. Great for orientation!

More Info >>

Accountability Toolkit

38 short video clips in 9 areas of personal responsibility and accountability. Perfect for use in training sessions or to perk up a presentation.

More Info >>

Respectful Supervisor: Integrity and Inclusion

Helps supervisors create a respectful workplace through lessons on self-awareness and what it means to set the right example and honor the contribution of every employee.

More Info >>

Groupthink

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

More Info >>

The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

More Info >>

5 Questions Every Leader Must Ask

Leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.

More Info >>

Leadership and Self-Deception

Depicting the profound discovery of 19th century physician Ignaz Semmelweiss, this video sets the stage for discussing problems and their root causes.

More Info >>

Leakproof: 8 Privacy Principles

Teaches employees how to prevent data breaches and the unintentional leaking of sensitive, private information.

More Info >>

Social Media: Reduce the Risk

Shows employees how certain posts can disclose confidential information, alienate customers, infringe privacy rights, and become evidence in court.

More Info >>

Change Management

VIEW ALL >>

Taking Charge of Change, Revised Edition

Realistic workplace vignettes illustrate a 3-step model for transitioning through the stages of change and making it work to your advantage.

More Info >>

Riding the Wave: Strategies for Change

Shows how, in the face of disruptive change, you can choose to work through the fear and frustration and discover new possibilities.

More Info >>

Leadership and the New Science

This insightful program highlights the work of Dr. Margaret Wheatley and explains "new science" strategies that can help organizations remain resilient.

More Info >>

Lessons From the New Workplace

Shows how three very different organizations have become more resilient by applying principles from the book, "Leadership and the New Science".

More Info >>

New Business of Paradigms, 2nd Edition

Joel Barker's best-selling program has been re-formatted with additional bonus stories to show how new paradigms can change the organization.

More Info >>

Race Without a Finish Line

Prosperous companies typically don't settle for "good enough". This animated meeting opener reminds organizations to strive for continuous improvement.

More Info >>

Ready Set CHANGE!

Through a Change Response Assessment, this video helps employees respond appropriately to change, and then pivot again when more change comes.

More Info >>

Tearing Down Walls

Dr. Stephen Covey uses the example of the Berlin Wall coming down to help individuals and organizations deal with change and improve productivity.

More Info >>

Innovation at the Verge

Joel Barker uses stories and examples to show organizations how combining their ideas with the ideas of others can lead to breakthrough innovation.

More Info >>

Wealth, Innovation and Diversity

Using examples from around the world and throughout history, this video explains how diversity leads to innovation and revitalized existence.

More Info >>

Communication Skills

VIEW ALL >>

Communication Counts

Examines the day-to-day things people do (or fail to do) that cause costly misunderstandings and mishaps. Tips for preventing them are provided.

More Info >>

Respectful Communicator: The Part You Play

Teaches people to confirm their understanding, care about the way they come across, communicate with decency and value the input of others.

More Info >>

Communication Toolkit

52 quality video clips you can use for training on verbal and nonverbal communication, listening, difficult conversations, presentation skills and more.

More Info >>

Emotional Intelligence

A great overview of EI. Through real-world examples, viewers see how emotions impact performance, relationships and success at work and in life.

More Info >>

Emotional Intelligence Series

Hosted by Daniel Goleman, this 3-video series presents the latest findings on emotional and social intelligence while providing practical how-to's.

More Info >>

Verbal Communication: The Power of Words

In a busy workplace, messages are often missed or misinterpreted. This video breaks successful verbal communication into 5 critical components.

More Info >>

Speaking Effectively to 1 or 1000

Providing help for those who dread public speaking, this humorous program reveals the 4 components of speaking successfully to groups of any size.

More Info >>

Tell Me a Story

Provides tips on storytelling while featuring real-world leaders who use stories to make communication engaging, relatable and memorable.

More Info >>

Winning Presentations

A story-based program designed to help anyone create more compelling presentations, and increase their confidence as a speaker.

More Info >>

Communicating Non-Defensively

Don't let defensiveness impede communication and problem solving. This program reveals why people get defensive and how to get past it.

More Info >>

Conflict in the Workplace

VIEW ALL >>

What To Do When Conflict Happens

This program introduces the practical and easy-to-use C.A.L.M. model of resolving conflicts. Vignettes are set in a variety of industries.

More Info >>

Dealing With Conflict

Based on the popular Thomas-Kilmann Conflict model, this best-selling video enables people in conflict to find the best solution for the situation.

More Info >>

Dealing with Conflict, Healthcare

Based on the popular Thomas-Kilmann Conflict model, this video helps healthcare workers find the best solution when conflict arises.

More Info >>

Communicating Non-Defensively

Don't let defensiveness impede communication and problem solving. This program reveals why people get defensive and how to get past it.

More Info >>

Working With You Is Killing Me

A problem co-worker truly can make life miserable. This video shows how to address disruptive behavior, set boundaries and get the results you want.

More Info >>

Conflict Clock: Taking T.I.M.E. to Resolve

Designed to help employees, leaders & teams respond to workplace conflict. Four strategies help participants break old & negative response habits.

More Info >>

Everybody Wins

Unresolved conflict leads to lower productivity. This program helps employees take the initiative to face conflict and find win/win solutions.

More Info >>

Dealing with Conflict Instrument

Fully compatible with CRM's Dealing with Conflict video, this instrument assesses participants' natural conflict handling style.

More Info >>

Dealing with Conflict Instrument, 360 Degree

This 360-Degree Feedback Set gives trainees insight into how they are perceived by others when resolving conflicts.

More Info >>

Preventing Workplace Bullying

Bullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior and how to address it.

More Info >>

Customer Service / Sales

VIEW ALL >>

The Employee's Guide to Customer Loyalty

4 popular videos and bonus competency-building training material that develop employee skills and awareness in the area of building customer loyalty.

More Info >>

Customer Service Toolkit

72 unique video clips for training on various aspects of customer service, including attitude, communication, problem solving and supervision.

More Info >>

WAYMISH

Customers driven away by rude service or bad policy think “Why Are You Making It So Hard for me to give you my money?” This video prevents WAYMISHes!

More Info >>

Remember Me

One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.

More Info >>

Cliff's Customer Service Adventure

A 20-something in search of excellent customer service , Cliff gives viewers lots of laughs while providing tips on how to meet customer needs.

More Info >>

Fun is Good!

Minor league baseball's Saint Paul Saints show how an organization can use fun to inspire employees, improve morale and build customer satisfaction

More Info >>

An Invisible Man Meets The Mummy

Provides a lighthearted look at customer service, particularly as it is hampered by a service provider (the Mummy) who's wrapped in red tape.

More Info >>

We're on the Same Team, Remember?

Dramatically illustrates how poor communication, a lack of accountability and thoughtlessness towards customers ultimately lead to lost business.

More Info >>

Time: The Next Dimension of Quality

In most work processes, only 25% of the time is spent on things that have value to the customer. See how to remove non-value-added steps.

More Info >>

Call of The Mummy

Humorous vignettes in a variety of work settings show telephone CSRs how to replace monstrous service with personalized, quality service.

More Info >>

Diversity

VIEW ALL >>

Gateways to Inclusion

Dr. Sondra Thiederman teaches skills that turn moments of diversity-tension into " gateways" for increased understanding and improved relationships.

More Info >>

A Peacock in the Land of Penguins

Through an animated fable, this best-selling program shows how organizations benefit when they embrace diversity and inclusion.

More Info >>

Diversity 101 Series

This series features 8 dramatic, thought-provoking vignettes that entertain while they tackle key issues of diversity, inclusion and respect in the workplace.

More Info >>

M.E.E.T. Breaking New Ground

On managing dynamics and creating a respectful workplace by focusing on the respect & inclusion component of diversity – from the employee’s perspective.

More Info >>

Diversity: Face to Face

4 aspects of diversity - stereotypes, similarities, unity and benefits - presented through stories of characters who live and work in a diverse world.

More Info >>

Diversity, Respect & Legal Compliance

This program for managers explains the importance of a diverse and respectful workplace. It encourages sensitivity toward and appreciation of cultural differences.

More Info >>

M.E.E.T. On Common Ground

Examines the "respect" component of diversity from the employee's perspective, depicting skills that build a respectful, inclusive culture.

More Info >>

OUCH! That Stereotype Hurts

In a powerful way, this program depicts the impact stereotypical comments have on others. Practical techniques for speaking up are provided.

More Info >>

Ouch! Your Silence Hurts

Challenges those who witness stereotyping to speak out against it. Viewers learn techniques for addressing the situation with respect.

More Info >>

Ouch! Combo Package

This specially-priced package contains the two best-selling "Ouch" programs which address stereotyping and the importance of not remaining silent.

More Info >>

Employee Development

VIEW ALL >>

The Employee Awareness Series

24 titles on different themes that are important to workplace relationships and productivity. Impactful, these videos will open minds and broaden perspectives.

More Info >>

Respectful Workplace Basics 2 Video Set

Employees who fail to treat co-workers with respect need training to help them improve. These videos show what employees can do to ensure others feel accepted & valued.

More Info >>

Start Right Stay Right - Orientation Basics

Walks new hires through "success behaviors" in 4 areas - You and Your Mindset, You and Your Boss, You and Your Co-workers, You and the Organization.

More Info >>

Can We Count on You?

Need employees the organization can truly depend on? The 10 workplace behaviors taught in this video will help you get there. Great for orientation!

More Info >>

Make It Matter

Regardless of how long you've been in the organization, you will not be seen as "essential" unless you proactively make it happen. Here are 3 things you can do.

More Info >>

Courageous Followers, Courageous Leaders

Compelling vignettes show how leaders and followers who go beyond traditional roles and protocol can work more effectively together.

More Info >>

When the Coach is You!

At any given time, any employee can be a coach. Here are simple steps for helping them teach what they know to another person.

More Info >>

Time Challenged

Hilarious look at the challenge of having too much to do and too little time. 8 highly effective time management tips are presented.

More Info >>

Impressions Count

A stellar applicant plans to accept a company's job offer until she pays them a visit. Viewers see how poor etiquette contributes to the problem.

More Info >>

The Clarity Imperative

Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".

More Info >>

Ethics

VIEW ALL >>

Ethics 4 Everyone

Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.

More Info >>

Business Ethics in the New Economy

Dr. Marianne Jennings explains how to prevent lapses in ethics, even when the organization is faced with increasing pressure to improve results.

More Info >>

A.C.T. With Integrity

This video depicts 12 ethical situations through which viewers learn to: Analyze a Situation, Consider the Consequences and Take Appropriate Action.

More Info >>

Moment of Truth

Depicting 6 ethical dilemmas, this video demonstrates four questions that can help people find clarity and make the right decision.

More Info >>

Law of the Harvest

Dr. Stephen Covey uses the example of a potato farmer to remind us that the final result is only as good as the effort you put into doing the task right.

More Info >>

Leaders of Character - West Point Way

Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.

More Info >>

L.E.A.D. With Integrity

Employees look to managers and supervisors for examples of organizational ethics. This program shows leaders how to act with integrity daily.

More Info >>

Groupthink

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

More Info >>

Integrity Every Day

Teaches healthcare workers what it really means to consistently act with integrity whether you're providing patient care or doing administrative work.

More Info >>

Social Media: Reduce the Risk

Shows employees how certain posts can disclose confidential information, alienate customers, infringe privacy rights, and become evidence in court.

More Info >>

Harassment & Respect

VIEW ALL >>

Complete Respectful Workplace - 4 Video Set

The videos in this set depict behaviors at all levels of the organization. Then, shown are simple things that can be done to create a positive, respectful workplace.

More Info >>

Preventing Workplace Bullying

Bullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior and how to address it.

More Info >>

It's Still Not Just About Sex Anymore

An update to one of the all-time best-selling programs on harassment. Bring greater awareness to the many types of harassment which can occur in the workplace

More Info >>

Let's Talk... Harassment, Bullying & Respect Series

This 3-part set addresses all forms of harassment including bullying and respect in the workplace. Together they form a compliance bundle for mandated training.

More Info >>

Harassment Hurts: It's Personal

Personalized stories and legal definitions reveal the nuances of sexual harassment and harassment based on age, race, sexual orientation, etc.

More Info >>

Harassment: A New Look for Employees

Examines a variety of inappropriate behaviors including newer forms of harassment, such as bullying, third party harassment and digital harassment.

More Info >>

Harassment: A New Look, Industrial Version

A variety of industrial examples depict inappropriate workplace behaviors, including new forms of harassment such as bullying and digital harassment.

More Info >>

Harassment for Managers: A New Look

Focuses on the responsibility management has to prevent and document occurrences of harassment, while handling complaints fairly and effectively.

More Info >>

Respectful Workplace: It Starts With You

Everyone wants a positive, supportive, inclusive environment. This video models the day-to-day behaviors that help build this type of workplace.

More Info >>

Let's Get Honest / He Said She Said

Takes the pain out of harassment training! Let's Get Honest gives a memorable overview and He Said She Said provides compelling discussion segments.

More Info >>

Leadership Skills

VIEW ALL >>

The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

More Info >>

Leaders of Character - West Point Way

Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.

More Info >>

5 Questions Every Leader Must Ask

Leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.

More Info >>

Ordinary People, Extraordinary Results

4 unique case-studies profile leaders in business, healthcare, sports and education who were able to significantly impact organizational performance.

More Info >>

Leadership and Self-Deception

Depicting the profound discovery of 19th century physician Ignaz Semmelweiss, this video sets the stage for discussing problems and their root causes.

More Info >>

Accountability That Works!

You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

More Info >>

Groupthink

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

More Info >>

Tell Me a Story

Provides tips on storytelling while featuring real-world leaders who use stories to make communication engaging, relatable and memorable.

More Info >>

The Clarity Imperative

Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".

More Info >>

Everest - Creating Greatness

Dr. Stephen R. Covey draws profound leadership insights from the triumphant story of blind mountain climber Erik Weihenmayer and his dedicated team.

More Info >>

Management / Supervision

VIEW ALL >>

After All You're the Supervisor

After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember.

More Info >>

Respectful Supervisor: Integrity and Inclusion

Helps supervisors create a respectful workplace through lessons on self-awareness and what it means to set the right example and honor the contribution of every employee.

More Info >>

Respectful Supervisor: Motivating and Retaining

Reveals some of the best ways supervisors can convey respect: pay attention to employees, engage them in regular communication, and commit to employee well-being and success.

More Info >>

The Pygmalion Effect

There's no better way to show managers the impact they can have on another person, than by showing this video. Teach them to be positive pygmalions!

More Info >>

Supervisor Toolkit

A library of 90 unique clips depicting a variety of situations in 8 supervisory categories. Can be used to enhance presentations or create courses.

More Info >>

A Leader's Guide to Delegating

Just what the reluctant delegator needs: A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.

More Info >>

Positive Discipline

Most managers dread addressing performance issues with subordinates. This video's 5 steps lets them solve tough problems in a win-win manner.

More Info >>

Respectful Supervisor 2 Video Set

Supervisors who fail to treat employees with respect need training to help them improve. These videos show daily things supervisors can do to ensure employees feel valued.

More Info >>

The "TAKEAWAY" For Managers - 6 Program Set

Useful for both HR and front-line managers, these six programs cover ADA, FMLA, Interviewing, Discipline & Termination, Harassment, and Diversity.

More Info >>

Fairness Factor, 3-Part Series

Provides a refreshingly simple approach to hiring, conducting performance appraisals and terminating that will ensure everything is fair and legal.

More Info >>

Teamwork

VIEW ALL >>

We're on the Same Team, Remember?

Dramatically illustrates how poor communication, a lack of accountability and thoughtlessness towards customers ultimately lead to lost business.

More Info >>

Teamwork in Crisis: Miracle of Flight 232

Teamwork saved many lives when United Flight 232 went down. This riveting story will inspire your organization's teams to use the same 5 techniques.

More Info >>

Everest

This inspiring video profiles blind mountain climber Erik Weihenmayer and the dedicated team that helped him reach the summit of Mt. Everest.

More Info >>

Magic of We

A riveting video case study from Snapper Lawn Mowers and versatile ancillary materials help you teach lessons on leadership, teamwork and communication.

More Info >>

Team Building

Focuses on Glenn Parker's four types of team players, illustrating how groups can build on the strengths of each personality to reach team goals.

More Info >>

The Clarity Imperative

Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".

More Info >>

Everest - Creating Greatness

Dr. Stephen R. Covey draws profound leadership insights from the triumphant story of blind mountain climber Erik Weihenmayer and his dedicated team.

More Info >>

The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

More Info >>

Accountability That Works!

You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

More Info >>

Groupthink

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

More Info >>

Meeting Openers

VIEW ALL >>

Power of Words, Meeting Opener

A top-selling meeting opener, this short video gets right to the heart of communication that works, inspiring people to choose their words carefully.

More Info >>

And When You Fall...

Viewers follow Olympic skater Dan Jansen as he stumbles and falls on his way to setting world records and winning an Olympic gold medal.

More Info >>

Stress Is A Gift

Depicts the Biosphere project where it was proven that trees need stress (wind) to grow strong and ultimately to survive. A great discussion starter!

More Info >>

Flight 232: The Power of Teamwork

An edited version of Teamwork in Crisis, this video shows how teamwork saved many lives when a jetliner faced unthinkable circumstances.

More Info >>

Magic of We - Session Starter

This motivational short shows how management and employees of Snapper Lawnmower worked together to achieve a $65 million turnaround.

More Info >>

Jump! Meeting Opener

This short video uses a sky diving analogy to help viewers see change as an exciting opportunity for growth.

More Info >>

Race Without a Finish Line

Prosperous companies typically don't settle for "good enough". This animated meeting opener reminds organizations to strive for continuous improvement.

More Info >>

Sound of Service Meeting Opener/Closer

A compelling compilation of words and images about how to treat customers, set to inspiring music.

More Info >>

Power of Expectations

Edited version of the Pygmalion Effect video, designed to spark discussion about teacher expectations and their link to student performance.

More Info >>

Father and Son

Versatile meeting opener with a surprise ending that sets the stage for discussions on changing paradigms, critical thinking and diversity.

More Info >>

Healthcare

VIEW ALL >>

It's a Dog's World

When man and dog are injured, it's the dog (Max) who gets the better treatment. Funny and unforgettable, this is our #1 healthcare training video.

More Info >>

Patient Diversity

Ensures that healthcare workers are able to provide respectful care to patients from various ethnic, cultural or religious backgrounds.

More Info >>

General Hospitable

Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease.

More Info >>

Healthcare Toolkit, Volumes 1 and 2

This collection of healthcare-specific video clips provides you with quality resources you can use to enhance organizational training in key areas

More Info >>

Healthcare Toolkit, Volume 1

A versatile set of healthcare-specific video clips for training on Patient Satisfaction, Accountability, Ethics and Team Building.

More Info >>

Healthcare Toolkit, Volume 2

A versatile set of healthcare-specific video clips for training on Diversity, Communication, Conflict, and Supervising Others.

More Info >>

Communication in Healthcare

Combining humor and drama, this healthcare specific program illustrates the five things that must be in place for effective communication to occur.

More Info >>

Beyond Words for Healthcare

Teaches healthcare workers to recognize common body language cues that can reveal what a patient may be thinking, but not necessarily saying.

More Info >>

How To Connect in Healthcare in 90 Seconds

A variety of scenarios show healthcare workers how to quickly build a trust connection with patients, patients' families, and co-workers.

More Info >>

Customer Service Recovery for Healthcare

In healthcare, any number of things can frustrate a patient or family. This practical training video shows how to use the right words at the right time.

More Info >>

Government

VIEW ALL >>

Other Side of the Window

While policies and procedures serve a purpose, they can be frustrating. This video helps public workers provide good service while still following the rules.

More Info >>

Customer Service Recovery for Government

Just for public employees, this practical training video shows how to use the right words at the right time when faced with a dissatisfied citizen/customer.

More Info >>

Accountability Toolkit, Government

Designed for government training, these 35 video clips show what it looks like when people hold themselves and one other accountable for results.

More Info >>

Power of Future Conversation - Government

Helps government teams refocus their communication in a way that will help the agency let go of the past and achieve positive change.

More Info >>

Government Employee Training Series

This series features five programs that were produced in cooperation with seven government agencies. They provide realistic training designed specifically for city, county, state and federal employees.

More Info >>

Leaders of Character - West Point Way

Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.

More Info >>

Attitude Virus - Government

Bad attitudes can spread like a virus , infecting everyone in the agency. Teach government employees to overcome negativity in themselves and others.

More Info >>

When the Coach is You, Government

At any given time, any government worker can be a coach. Here are simple steps for helping them teach what they know to another person.

More Info >>

Invisible Man Meets the Mummy - Government

A lighthearted look at customer service in government, particularly as it is hampered by an internal service provider (the Mummy) who's wrapped in red tape.

More Info >>

Accountability That Works!

You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

More Info >>

Education

VIEW ALL >>

The Pygmalion Effect

There's no better way to show managers the impact they can have on another person, than by showing this video. Teach them to be positive pygmalions!

More Info >>

Power of Expectations

Edited version of the Pygmalion Effect video, designed to spark discussion about teacher expectations and their link to student performance.

More Info >>

Leadership and the New Science

This insightful program highlights the work of Dr. Margaret Wheatley and explains "new science" strategies that can help organizations remain resilient.

More Info >>

Lessons From the New Workplace

Shows how three very different organizations have become more resilient by applying principles from the book, "Leadership and the New Science".

More Info >>

New Business of Paradigms, 2nd Edition

Joel Barker's best-selling program has been re-formatted with additional bonus stories to show how new paradigms can change the organization.

More Info >>

Groupthink

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

More Info >>

The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

More Info >>

Riding the Wave: Strategies for Change

Shows how, in the face of disruptive change, you can choose to work through the fear and frustration and discover new possibilities.

More Info >>

Taking Charge of Change, Revised Edition

Realistic workplace vignettes illustrate a 3-step model for transitioning through the stages of change and making it work to your advantage.

More Info >>

Tearing Down Walls

Dr. Stephen Covey uses the example of the Berlin Wall coming down to help individuals and organizations deal with change and improve productivity.

More Info >>

Manufacturing

VIEW ALL >>

Attitude Virus - Workforce Edition

Bad attitudes can spread like a virus and infect everyone on the plant floor. Help employees learn to spot unproductive attitudes, and counteract them.

More Info >>

Magic of We

A riveting video case study from Snapper Lawn Mowers and versatile ancillary materials help you teach lessons on leadership, teamwork and communication.

More Info >>

Team Building - Manufacturing Version

Focuses on Glenn Parker's four types of team players, illustrating how workplace teams can build on the strengths of each type to reach team goals.

More Info >>

Time: The Next Dimension of Quality

In most work processes, only 25% of the time is spent on things that have value to the customer. See how to remove non-value-added steps.

More Info >>

The Goal: How-To Version

Engaging drama with instruction that helps organizations eliminate system bottlenecks, measure the viability of new ideas, and keep morale high.

More Info >>

Dashboard

In this case study, viewers see how one company increased productivity and profits by focusing all employees on the most important goals and metrics.

More Info >>

Would I Work For Me?

Using industrial scenes, this video shows that the main reason people thrive at work is the boss--but it's also the number 1 reason they quit.

More Info >>

The Sid Story

This classic video, starring Dennis Franz, shows supervisors that even difficult employees perform better when the right kind of feedback is provided.

More Info >>

Miracle on the Hudson

When Capt. Sully Sullenberger safely landed his disabled aircraft in the river, he acted from a commitment to safety and years of safety training.

More Info >>

The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

More Info >>

Spanish Titles

VIEW ALL >>

Ethics 4 Everyone

Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.

More Info >>

WAYMISH

Customers driven away by rude service or bad policy think “Why Are You Making It So Hard for me to give you my money?” This video prevents WAYMISHes!

More Info >>

Preventing Workplace Bullying

Bullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior and how to address it.

More Info >>

Can We Count on You?

Need employees the organization can truly depend on? The 10 workplace behaviors taught in this video will help you get there. Great for orientation!

More Info >>

Tell Me a Story

Provides tips on storytelling while featuring real-world leaders who use stories to make communication engaging, relatable and memorable.

More Info >>

The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

More Info >>

A Peacock in the Land of Penguins

Through an animated fable, this best-selling program shows how organizations benefit when they embrace diversity and inclusion.

More Info >>

Pigeonholed in The Land of Penguins

This animated video shows how we "pigeon-hole" others when we stereotype and overlook their true abilities, talents and personalities.

More Info >>

Remember Me

One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.

More Info >>

Cliff's Customer Service Adventure

A 20-something in search of excellent customer service , Cliff gives viewers lots of laughs while providing tips on how to meet customer needs.

More Info >>

For Federal Government Customers.
SAM Registration: Active
Expiration: 03/30/2017 Cage Code: 0C9A3

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.