So HELP Me - Supervisor Edition
Run time: 18 Minutes
This program takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
Supervisory behaviors that promote excellent service include:
- Telling people what they're doing right.
- Helping employees find solutions.
- Focusing on people rather than numbers.
- Empowering people to do their jobs.
- Turning mistakes into opportunities for growth.
New and Experienced Supervisors and Managers in all Service Industries will benefit from this program.
Other Versions Available:
Employee Edition
Employee and Supervisor Set
A Video Visions Title
Contents
- DVD including English and Spanish versions
- Leader's Guide with reproducible Participant Worksheets (also available as a downloadable PDF on the DVD-ROM
- PowerPoint Presentation downloadable on the DVD-ROM
Also available:
So HELP Me - Employee Edition
And for a full training package:
So HELP Me - Employee and Supervisor Set
Related Items
To order, please call: 1-800-421-0833
How to Lead Work Teams 2nd Edition, Softcover Book $29.95
Way to Grow Softback Book $12.95
180 Ways to Walk the Customer Service Talk, Softcover Book $10.95
So Help Me - Supervisor Edition Leader's Guide $12.95
Testimonials
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