So HELP Me - Employee Edition
Run time: 16 Minutes
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. So HELP Me - Employee Edition
illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include:
Other Versions Available:
Employee and Supervisor Set
- Working with policy to solve problems.
- Helping customers outside your department.
- Actively listening.
- Treating every customer as your own.
- Defining customer needs.
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