So HELP Me - Employee Edition
Run time: 16 Minutes
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return.
So HELP Me - Employee Edition illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
These solutions include:
- Working with policy to solve problems.
- Helping customers outside your department.
- Actively listening.
- Treating every customer as your own.
- Defining customer needs.
Other Versions Available:
Supervisor Edition
Employee and Supervisor Set
A Video Visions Title
Contents
- DVD including English and Spanish versions
- Leader's Guide with reproducible Participant Worksheets (also available as a downloadable PDF on the DVD-ROM
- PowerPoint Presentation downloadable on the DVD-ROM
Also available:
So HELP Me - Supervisor Edition
And for a full training package:
So HELP Me - Employee and Supervisor Set
Related Items
To order, please call: 1-800-421-0833
180 Ways to Walk the Customer Service Talk, Softcover Book $10.95
So Help Me - Employee Edition Leader's Guide $12.95
Testimonials
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