Compelling Interpersonal Skills Training
for Powerful Organizations
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Mining Group Gold

Most organizations work to inspire individuals to contribute at their highest possible level. What they sometimes don't put in a place is a process for doing the same thing with workteams. The Mining Group Gold program teaches a meeting-management process guaranteed to help team members manage themselves and their ideas efficiently and productively.

  • Keeps meetings on track
  • Creates a participative climate
  • Helps groups achieve desired results
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
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Mining Group Gold

CRM Produced

Run time: 22 Minutes

This video program brings to life the groundbreaking work done by Thomas A. Kayser at Xerox, as featured in the best-selling book, Mining Group Gold. Kayser, then a manager of organizational effectiveness, applied the principles of Total Quality Management to the group decision making process showing how these principles can bring out the best in every participant. The result: higher collaboration, more efficient and productive teamwork, and more qualitative group decisions than ever before.

Participants will develop skills in:
  • Preparing for meetings
  • Establishing desired outcomes
  • Creating a fully participative climate
  • Dealing with disruptive behavior, confusion and conflict


Online delivery through CRM Learning's Skill Key platform,
or hosted on the customer's LMS with a SCORM file wrapper provided.


Praise for Mining Group Gold:

"The video teaches team members the art of managing themselves and their ideas in group settings. In addition, viewers learn how all participants are responsible for keeping meetings on track. These key themes make it a worthwhile addition to your sessions on employee involvement, empowerment and self-directed work teams."
-Quality Digest

"An excellent resource to enhance facilitative training. The film demonstrates the power of teams and meetings when they are focused and collaborative."
-Sam Bozzo, Ed.D
-Director of Personnel
-Monterrey County Office of Education

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