It's Your Call
Run time: 14 Minutes
Part of the
Just A Call Away Series on telephone skills.
Lena works as a customer service agent in a busy call center. When she receives her quota sheet for the month, she is horrified to see that the company wants her to keep up her number of calls while increasing the number of sales on a value-added package. From her point of view, she's already going as fast as she can.
To add to her frustration, the very next call is from a delightful old man who is completely inexperienced with using their service. He also believes that everyone must have plenty of time to listen to his stories.
Our story follows Lena as she finds ways to shave precious minutes off her call times, and increase her sales, without compromising service.
A New Media Now Title
Related Items
To order, please call: 1-800-421-0833
180 Ways to Walk the Customer Service Talk, Softcover Book $10.95
It's Your Call Leader's Guide $25.00
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