It's a Dog's World

CRM Produced

Runtime: 14 Minutes

A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy healthcare settings, these "little things'' often fall by the wayside.

But when it comes to quality initiatives and patient satisfaction, it's the little things that matter most.

This newly-updated version of a CRM favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt.

It's a Dog's World shows:

• The patient experience from the patient's point of view
• Easy ways to reassure people at critical points in their medical journey
• The importance of respecting the patient's time, feelings and dignity
• How an unprofessional manner erodes patient trust
• Why follow-through is so important
• The fundamentals of patient-centered care

Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, It's a Dog's World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number. A variety of fun Dog's World training reminders are available to help you reinforce this message!

Available now: It's a Dog's World Follow-Up E-Learning Course
This highly interactive course fully supports the video and classroom training activities to reinforce new patient-care behaviors and help keep new skills front-of-mind. Five free uses are included with your purchase of the video program and we recommend you make it available to all of your training participants.

Contents

• DVD containing the 2nd Edition and the original 1st Edition
• Leader's Guide to reinforce the principles of the video
• CD-ROM with PowerPoint Presentation and PDF's of the Participant Handouts
• 5 free uses of the It's a Dog's World Follw-Up E-Learning Course
• 10 Reminder Cards
• 1 Post-It® Notepad
• 1 Small Plush Dog
• 1 Bone-Shaped Pen
• 1 Dog Paws ID Card Lanyard

  View and print all It's a Dog's World Extras

Related Items

To order, please call: 1-800-421-0833

8" Tall Stuffed "Max" the Dog $ 12.00

5" Tall Stuffed "Max" the Dog $ 8.00

Small Plush Dog $ 3.00

Dog Paws ID Card Lanyard $ 5.00

Bone-Shaped Pen $ 2.00

"Give Your Patients MAXimum Care" Post-It Notes (pack of 10) $ 10.00

It's a Dog's World Reminder Cards (pack of 10) $ 5.00

It's a Dog's World, 2nd Edition Leader's Guide $ 25.00

It's a Dog's World, 2nd Edition PowerPoint CD-ROM $ 10.00

  View and print all It's a Dog's World Extras

Praise for It's a Dog's World, 2nd Edition:

"It's still the greatest tool to use for training new and veteran employees about service excellence."
-Lori Jensen
-Director, Volunteer Engagement
-Summa Health System

"On a scale of 1-5, I would give this video the highest rating. For customer service, it is very well done, and I believe everyone can relate to the scenarios used to illustrate effective and helpful service."
-Paula Donson, Ph.D.
-Workforce Development Manager

"The goodies are terrific and a nice way to promote the "fun items" we can purchase for our trainings. They are good samplers. The best "bonus" I just discovered was the fact that the original movie was on this disc. I didn't realize we would be getting the 1st and 2nd editions."
-Victoria Mounsey
-Human Resources Employee Relations Secretary
-Ohio Valley Medical Center