It's a Dog's World
CRM Produced
Runtime: 14 Minutes
A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy healthcare settings, these "little things'' often fall by the wayside.
But when it comes to quality initiatives and
patient satisfaction, it's the little things that matter most.
This newly-updated version of a CRM favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt.
It's a Dog's World shows:
- The patient experience from the patient's point of view
- Easy ways to reassure people at critical points in their medical journey
- The importance of respecting the patient's time, feelings and dignity
- How an unprofessional manner erodes patient trust
- Why follow-through is so important
- The fundamentals of patient-centered care
Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant,
It's a Dog's World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number. A variety of fun
Dog's World training reminders are available to help you reinforce this message!
Available now: It's a Dog's World Follow-Up E-Learning Course
This highly interactive course fully supports the video and classroom training activities to reinforce new patient-care behaviors and help keep new skills front-of-mind. Five free uses are included with your purchase of the video program and we recommend you make it available to all of your training participants.
A CRM Learning Title
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