Sales: 800-421-0833It's a Dog's World
New! 2nd Edition
What kind of health care organization are you running when a dog at the vet gets treated better than patients in your waiting room? This funny healthcare training video takes a look at some very real customer service issues and helps workers truly experience the patient's point of view.
Please Note: This product will not ship until later in May. You may pre-order it now.
Please Note: This product will not ship until later in May. You may pre-order it now.
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
Benefits:
- Illustrates "the little things'' that matter most to patients
- Polishes patient care skills
- Helps improve patient satisfaction scores
The Preview Guide explains how to use the video during training and includes sample pages from the Leader's Guide and Workbook.
It's a Dog's World
CRM Produced
Runtime: 14 Minutes
A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy healthcare settings, these "little things'' often fall by the wayside.But when it comes to quality initiatives and patient satisfaction, it's the little things that matter most.
This newly-updated version of a CRM favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt.
It's a Dog's World shows:
- The patient experience from the patient's point of view
- Easy ways to reassure people at critical points in their medical journey
- The importance of respecting the patient's time, feelings and dignity
- How an unprofessional manner erodes patient trust
- Why follow-through is so important
- The fundamentals of patient-centered care
Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, It's a Dog's World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number. A variety of fun Dog's World training reminders are available to help you reinforce this message!
Contents
- DVD or VHS containing the new 2nd Edition and the original 1st Edition
- Leader's Guide to reinforce the principles of the video
- CD-ROM with PowerPoint Presentation and PDF's of the Participant Handouts
- 10 Reminder Cards
- 10 Post-It® Notepads
- 1 Small Plush Dog
- 1 Bone-Shaped Pen
- 1 Dog Paws ID Card Lanyard
View and print all It's a Dog's World Extras
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Related Items
To order, please call: 1-800-421-0833
8" Tall Stuffed "Max" the Dog $ 12.00
5" Tall Stuffed "Max" the Dog $ 8.00
Dog Paws ID Card Lanyard $ 5.00
"Give Your Patients MAXimum Care" Post-It Notes (pack of 10) $ 10.00
It's a Dog's World Reminder Cards (pack of 10) $ 5.00
It's a Dog's World, 2nd Edition Leader's Guide $ 25.00
It's a Dog's World, 2nd Edition PowerPoint CD-ROM $ 10.00
View and print all It's a Dog's World Extras
Testimonials
Satisfied customers on the original It's a Dog's World:
"We like it because it is funny and unfortunately true sometimes that our pets are better cared for. It's short and easily used for either a staff meeting or part of formal training."
-Lori Soderberg, RN
-Educational Services Supervisor
-Monroe Clinic Hospital
"I like the program because it is brief but sends a pretty strong message in a light-hearted way. The benefit is that we can use these materials easily and people enjoy the video so they listen to the message."
-Anita Hoppe
-Operations Manager
-Forward Dental
