Communication. Teamwork. Conflict resolution Conducting effective performance reviews. Problem-solving and ethical decision-making.
Soft skills such as these have a reputation for being hard to teach. Many executives question the return on investment for soft-skills training, and many employees simply roll their eyes when they’re asked to attend team building or communication skills sessions.
Yet at the same time, hiring managers tell us they struggle to find applicants with the interpersonal skills or critical-thinking ability they seek in qualified candidates.
So what’s the big deal with soft-skills training? Why does it seem so hard to do, and is that difficulty real, or just perceived? (more…)