Staff Management, ”My Fair Lady” and George Bernard Shaw (GBS) all share a common theme: the power of expectation. If it’s good enough for Lerner and Loewe and GBS, maybe you should consider it.
In 1929, most banks in the USA were solvent. But their customers believed that they weren’t. The customers expected to lose their deposits. They rushed to withdraw them. The banks couldn’t meet the sudden demand. They became insolvent. Expectation created action. As George Bernard Shaw said, “The difference between a lady and a flower girl is not how she behaves. It’s how she’s treated.” (more…)