A multifaceted manufacturing company with over 900 employees needed on-demand training that was ready to go when its supervisory staff was ready to learn. Outdated videocassettes, sent via interoffice mail, just weren’t doing the job – and they took forever to arrive!
The company’s three core divisions manufactured products ranging from high-tech electronics to precision agricultural tools. Each workgroup had different needs. The diversity of CRM’s online training offerings fit the bill for everyone. The CRM videos chosen included A Leader’s Guide to Delegating, Positive Discipline, and After All, You’re the Supervisor.
The Success Story:
Self-Study Manuals were created for supervisors within the various work groups. These Manuals provided information and post-tests that wrapped around the designated CRM Learning videos, which trainees viewed online via CRM Learning’s Hosted Online Training System. After viewing the videos, supervisors met one-on-one with a representative from HR to discuss the material and confirm learning retention. Trainees were able to keep the Manuals for future reference.
Supervisors had up to four months to complete the program. The company’s existing intranet system tracked each trainee’s progress.
Because CRM’s Hosted Online Training System allowed people to log on from work or home, trainees were able to watch what they wanted, when they wanted to. This helped trainees feel in control of their schedules and that the training was not cutting into their productivity.
CRM Learning was able to provide three of the four videos needed for this supervisory training program from its library. For the fourth video, CRM intervened and contracted with a second provider so that the client company only had to deal with one vendor. The client declared “That’s awesome!,” and was delighted with the relationship they built with the CRM representative, saying, “They really work well with me and our type of company.’’
Learn more about CRM’s Hosted Online Training System and watch a free demo: http://www.crmlearning.com/onlinetraining/