“Knowledge is power.”  Sir Francis Bacon, 1697 

Anyone with decision-making authority needs relevant, timely, and accurate information that can be acted upon – the right information at the right time.   

But how do you identify the measurements that matter most? (more…)

By John McGuinness

Making assumptions is bad, right? The standard answer is ‘yes,’ because most of us have had those moments when we made a decision based on a certain assumption, and then discovered the decision turned out to be wrong because our assumption was wrong. Not good. And to make matters worse, the person pointing out our mistaken assumption probably also felt the need to become a linguist and write out “assume” as a three syllable word on a nearby white board. (Unfortunately, we know the punch line to that one.) (more…)

20 Ways to Build a Kinder Workplace

by Tom Terez

It’s not always easy being nice. There are deadlines to meet, conflicts to settle, resources to share, promotions to snag — all of which can pit people against each other. What to do? Here are 20 practical ideas. If you believe that workplaces work better when people get along, scan this list and start living it. (more…)