The Problem: A healthcare facility with 3,300 employees was having a problem with “problem employees.” Supervisors needed powerful tools to provide more effective feedback and facilitate productive performance reviews, even when the going got tough.
The Solution: Positive Discipline— a workshop utilizing the CRM Learning video and accompanying materials –gave supervisors a solid foundation for formulating their own personalized, 30-day action plans for handling difficult situations and giving better performance evaluations.
The Success Story: Trainers wanted supervisors within the organization to be more confident in their abilities to conduct effective performance discussions and provide constructive discipline. The key was learning techniques to focus on the problem behaviors – not the personalities.
The hospital conducted 15 training sessions lasting three hours each. In the first phase, participants shared past stories of performance and discipline, and the characteristics of effective and not-so-effective feedback.
Then, the Positive Discipline video was shown. After a post-film debrief, each participant prepared for and conducted a performance discussion using techniques from the video. Finally, participants composed a 30-day action plan that detailed how each supervisor would put Positive Discipline techniques into action on the job. Students paired up with a buddy, who once the class was over and the 30-day plan enacted, would follow up to see how things were going.
“I’ve been involved in training for over 30 years and am very impressed with this film,’’ one training leader said. “It’s practical, up to date and very easy to follow. The accompanying role-playing activities make it easy for students to just ‘get it’ very quickly.’’
To learn more about Positive Discipline or watch the full program, visit: http://www.crmlearning.com/positive-discipline