Listening is one of the most important skills we can possess, but it often gets overlooked. Being a “good listener” isn’t often thought of as a powerful skill like negotiating or public speaking. However, successful communication relies on a message being accurately received and thoroughly understood.
When no one is heard, problems can’t be solved… and they are sure to be repeated again and again. Organizations should not be allowed to function like this, yet many people work in businesses where listening and effective communication are under developed. Don’t let this fatal mistake happen in your workplace.
Listening is such an important and easy-to-develop skill that CRM Learning has several videos dedicated to the subject. A good place to start is The Power of Listening. This effective video delivers key insights from listening expert Dr. Tony Alessandra. Viewers learn just how many errors and conflicts are created by poor listening and are given tips on developing effective listening skills.
The benefits of this video include reduced miscommunication and the development of listening and other interpersonal skills. The information is presented through a combination of drama, animation and expert commentary. Training with The Power of Listening will ensure that employees and managers alike are willing and able to reduce the costly mistakes commonly associated with poor listening.