Customer service training is one of the best things you can possibly invest in for your business. Without happy customers, you are finished. Unlike some other skills (complex management for instance) customer service skills are highly teachable and can easily be customized for any industry. One of our most popular customer service videos ever is a great title called Remember Me.
This video reminds us that not all unhappy customers are complainers; they will simply and quietly take their business elsewhere. In such a tight market if you don’t treat your customers right, you better bet that someone else will. Not only will you lose business, but the likelihood of an unsatisfied customer bad mouthing the company are high. “Remember Me” shows a customer service experience from the customer’s view and reminds the audience what it feels like to be on the receiving end of bad customer service. Viewers will learn important takeaway points about their role, including:
- Poorly treated customers spread the word (and vice versa)
- Customers will take their business elsewhere without a second thought
- Customers can forgive mistakes, not bad attitudes
- Providing superior customer service creates customer loyalty
Don’t let your organization make easy to fix mistakes that could be costing you money. Providing stellar customer service could be what sets you and your business apart from the competition.