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Actions Speak!

Behavior-based Interviewing

Interviewing is a critical part of the hiring process and yet many managers treat it lightly. They get comfortable with the candidate, ask a few questions about work experience or how they would handle certain job situations, and then they move on to the next person. They have a first impression - good or bad - and make their decision. But, what if there were a way to predict job performance? There is. It's called behavior-based interviewing.

  • Shows how behavior-based interviewing is crucial to effective hiring and talent management
  • Helps uncover behavioral predictors that can forecast future job performance
  • Gives the organization a template for a cohesive interviewing structure

This product does not have:
  • Sample Training Guide

Actions Speak! - Behavior-based Interviewing

Run time: 24 Minutes

What is behavior-based interviewing? It involves asking job-related, past-event questions to help a job candidate give examples of time when he or she used their skills at work. Research shows that the behavior-based approach is effective and defensible. It also helps the interviewer get valuable information about the candidate's job skills - not just promotional comments based on what the candidate thinks the interviewer wants to hear.

Based on Dr. Paul Green's time-tested truth, "Past actions predict future performance", this training program combines the elements of memorable storytelling, practical content and realistic acting to weave together a highly effective training course for a new generation of interviewers.

Utilizing a highly creative approach, the video's story takes place in a broadcast television studio during rehearsals for a weekly business news program. The host of the program has invited a special guest to help her review a new business book on employee interviewing techniques. As they begin to critique real world examples of interviews, the invited guest is less than helpful and decides to share his own strong opinions on the subject. Paul Green steps in to help the process along and guide both parties through his time-tested approach to successful interviewing techniques.

In this comprehensive course, participants will learn:
  • How to use job information to compose effective and defensible interview questions
  • How to gain behavioral predictors that can forecast job performance
  • How to use non-verbal indicators (feelings) to suggest follow-up probes
  • How and when to ask for reverse information
  • How to respect and manage silence
  • How to avoid the "like-me" syndrome
  • How to get specifics on personal qualities like character, honesty & integrity

A Media Partners Title


  • DVD
  • CD-ROM with Leader's Guide PDF, reproducible Participant Guide, PowerPoint Presentation
  • 10 Reminder Cards


A message from Dr. Paul Green:

“In the science of behavior-based interviewing, a lot has happened in the last thirty years. We made, ACTIONS Speak!, to bring those new insights to the employers who need them.”
- Dr. Paul Green
- Author

Be the first to comment on this program: feedback@crmlearning.com

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For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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