Run time: 21 Minutes
"Customer service just isn't what it used to be." While this statement can't be supported with statistics, many people believe it to be true.
Organizations that offer excellent customer service have a greater competitive advantage today than ever before. This video program can play a critical role in giving your organization just such an advantage.
Four simple but critical cornerstones of customer service are identified and illustrated:
- Greet the customer
- Respect the customer
- Listen to the customer
- Really help the customer!
A variety of "wrong way" and "right way" service examples are depicted in the program, giving viewers plenty of opportunity to experience service situations from the customer's perspective. Retail, hospitality, food service, banking and government settings, along with man-on-the-street commentaries, provide an informative and fast-paced training experience.
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