Customer Service Videos
Positive and helpful interaction with customers ensures long-term loyalty while significantly building a foundation of trust between the customer and your organization.
In order to help meet your clients’ expectations, CRM Learning offers several toolkits and a large selection of customer service training videos that cover many themes, including methods for handling difficult customers, telephone skills, representing the company, email etiquette, and meeting openers. Whether you’re in retail, healthcare, or hospitality, we have customer service videos for every work setting.
Clients and customers are the lifeblood of any organization. Organizations cannot afford to have any customer walk away dissatisfied. With proper customer service skills training, workers can demonstrate friendly, compassionate care while representing the organization and achieving results.
Contact CRM Learning for helpful customer service training resources to help your organization thrive.
Many of the programs you'll find here are available on our May Instant Rebate.
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With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in.
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Your customer-service results will be dramatically enhanced with this group of highly effective videos. Each tells a story that reveals the best steps possible for handling telephone service encounters with skill and a caring attitude.
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Are your employees positive and helpful when dealing with the most common – yet challenging – customer service situations? You can equip employees to handle those calls without getting rattled. Employees will learn to respond with a “glad I could help” attitude so customers will feel positive about their experience and the way they have been treated
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In an outbound call, you have only a few seconds to make a good first impression. Through realistic scenarios, this program shows CSRs the secrets to making those first few seconds count and how to follow up for greater results.
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Armed with the practical skills revealed in this program, your call center agents are sure to keep a healthy call rate without sacrificing customer care. They learn five techniques for maintaining control of the call while staying friendly, interested and service oriented.
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The difference between ordinary service and great service is attitude. This program will show your call-center personnel how small changes can make a big difference in their ability to help customers and in their own job satisfaction.
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What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Using a very real scenario, this program shows call-center personnel how to defuse the customer's anger and bring the situation to a satisfactory conclusion.
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Interacting with customers who have a language barrier doesn't have to be difficult. This program shows telephone CSRs how to make their contacts with “different” customers painless and pleasant.
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