Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in.
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Your customer-service results will be dramatically enhanced with this group of highly effective videos. Each tells a story that reveals the best steps possible for handling telephone service encounters with skill and a caring attitude.
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In an outbound call, you have only a few seconds to make a good first impression. Through realistic scenarios, this program shows CSRs the secrets to making those first few seconds count and how to follow up for greater results.
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Armed with the practical skills revealed in this program, your call center agents are sure to keep a healthy call rate without sacrificing customer care. They learn five techniques for maintaining control of the call while staying friendly, interested and service oriented.
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The difference between ordinary service and great service is attitude. This program will show your call-center personnel how small changes can make a big difference in their ability to help customers and in their own job satisfaction.
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What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Using a very real scenario, this program shows call-center personnel how to defuse the customer's anger and bring the situation to a satisfactory conclusion.
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Interacting with customers who have a language barrier doesn't have to be difficult. This program shows telephone CSRs how to make their contacts with “different” customers painless and pleasant.
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Whether you have new or seasoned employees, one of the titles in this series, Excellence in Customer Service, shows a step-by-step approach on how to provide consistent excellence over the phone and with other customer correspondence. Other titles in the series support employees overall in service excellence both internal and external.
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