Talk Isn't Cheap
Run time: 19 Minutes
This video program demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The program also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability.
Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.
Key Training Points to Make Yourself Clear:
- Plan Before You Speak by keeping it simple, being specific, getting feedback, not interrupting.
- Add Reinforcement by using visuals, repeating and rephrasing, not assuming, getting a recap.
- Listen Actively by asking questions, speaking up if you're confused, reconfirming the answer.
- Find the Hidden Message by opening a door to possibilities, not getting defensive, asking for a solution.
A Video Visions Title
Contents
- DVD
- Leader's Guide with reproducible Participant Worksheets (also available as a downloadable PDF on the DVD-ROM
- PowerPoint Presentation downloadable on the DVD-ROM
Related Items
To order, please call: 1-800-421-0833
Communication Skills Profile Instrument $15.00
Art and Science of 360 Degree Feedback, Hardcover Book $50.00
The 85% Solution: How Personal Accountability Guarantees Success, Hardcover Book $22.95
Talk Isn't Cheap Leader's Guide $12.95
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