Run time: 24 Minutes
In a recent study, performance-based coaching was among the top three talent management processes shown to improve business results.
-Bersin and Associates study of Corporate Talent Management, May 2007
This highly effective training tool teaches supervisors how to
prepare for an employee performance improvement discussion, manage the discussion appropriately (and legally), place ownership of the problem's resolution with the employee, and get the desired outcome without losing employee commitment.
Based on the book, Positive Discipline: How to Resolve Tough Performance Problems Quickly and Effectively
, the program presents the following five-step process for correcting negative performance:
- Identify the Problem - the gap between the actual &desired behavior
- Analyze the Problem's Severity - determine the impact and consequences of the behavior if not corrected
- Discuss the Problem - talk to the employee and gain their agreement on a solution
- Document the Discussion - including the history of the problem and what was said and agreed upon
- Follow-up to Monitor Results - recognize improvements, or take action if the problem hasn't resolved
The program's video vignettes are set in different work environments and feature three different performance issues. Accompanying workshop materials include role-play activities, job aids (such as a conversation planner) and more.
Results from using Positive Discipline:
Learn how a large healthcare facility trained their managers with a Positive Discipline
workshop to help them in handling difficult situations.
"CRM provides a large variety of top-notch training materials. I have found the CRM staff to be highly professional and efficient. The materials are thorough and greatly enhance our unique training needs. Our supervisors who attended our Positive Discipline
training reported it was greatly beneficial and provided them with better tools when addressing team member performance issues."
-Tulalip Resort Casino
"We have given our managers a method to address discipline issues before they escalate to a formal corrective action situation. The step-by-step process allows them to think about and draft a course of action before meeting with the employee. The participants in the program have given great reviews on this session."
-Training and Development Manager
Praise for Positive Discipline:
"The program is concise, straightforward, and particularly helpful for people who are reluctant to confront conflict."
-Barbara S. McCarthy
"Great scenarios along with content. Leaders are able to identify with the scenarios. Also, great way to problem solve."
-Director, Education Services
-Shriners Hospitals for Children
Read what Training Media Review has to say about this program.