Run time: 16 Minutes
Part of the Just A Call Away Series
on telephone skills.
Isaac Jones works in a busy insurance company call center. His job is to make appointments for sales representatives to visit potential customers. Throughout the course of his day, Issac
experiences a variety of undesirable responses to his efforts.
In one case, he reacts emotionally causing a bad situation to get worse.
After learning a few simple techniques, Isaac maintains a professional attitude and learns to handle his calls effectively. By talking to a colleague and remembering his successes, he is soon back on track .
Participants learn to:
- Be clear about call objectives
- Make the most of the first 15 seconds
- Make a friend of "the gatekeeper"
- Overcome the fear of rejection
- Personalize their messages
- End on an upbeat note
A New Media Now Title
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