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CRM Learning has produced many of healthcare's most popular training programs. We can help train your staff on a variety of patient satisfaction and workplace issues.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Meets JCAHO Standards (3)
Today’s healthcare worker frequently encounters patients with different cultural, religious, and language backgrounds. This program shows them how to best handle these situations so that the patient feels understood and respected.
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How the various government agencies and local healthcare facilities involved in the crash of Flight 232 saved lives that could have been lost is a textbook example of what can be achieved through cooperation, communication and preparedness.
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Harassment is one of the most destructive workplace issues today. This special healthcare edition features realistic senarios representing many different types of harassment and how medical workers can identify and avoid harassment claims.
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