Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Internal Customer Service (6)
This program provides a lighthearted look at the rights and wrongs of customer service, particularly as it is hampered by a service provider (the Mummy) who's wrapped in red tape. Viewers learn to meet customer needs without breaking rules.
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Even when people who have contact with the customer think they're doing the right thing, the customer can come away vastly dissatisfied. This memorable video illustrates how this can happen and is left open ended for viewer discussion.
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This program reveals how a supervisor's attitude and behavior have as much to do with customer satisfaction as the attitude and behavior of the frontline customer-service representative.
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Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer service.
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Your employees may know how good service feels, but they may not know specifically what they need to do to provide that great service. This program can help by showing them various industries where the lessons from an up-and-coming rock band, The Paperboys, are put to the test in the business world.
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After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back.
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