Healthcare Toolkit, Volume 1
CRM Produced
Run time: 29 Minutes total running time
The training needs in healthcare organizations can change on any given day. In some cases, a topic requires a lengthy facilitated classroom-training event and in other situations there is only enough time for a quick meeting or lunchtime learning session.
In either case, when you gather people together for learning on interpersonal skills, it's nice to include video examples. Video clips bring training and teaching to life. They help emphasize ideas and lessons, and promote discussion.
The Healthcare Toolkit, Volume 1 provides a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The video clips have been selected just for healthcare training and fall into three categories:
- Ensuring Patient Satisfaction - provides awareness of what matters most to patients, and gives ideas for how to keep patients satisfied.
- Building Accountability, Ethics and Integrity - demonstrates how individuals can work to improve and maintain strong personal standards when it comes to ethics and responsibility.
- Team Building - illustrates principles of teamwork that lead to the kind of positive, collaborative environment that will keep staff focused on the task at hand…treating patients.
You can use the segments singly, by category, or in your own creative combinations. The accompanying Leader's Guide provides suggestions for use, discussion questions and tables to help you identify which segments are most appropriate for your training applications.
The clips are provided on DVD and CD-Rom so that they can played right off the DVD or embedded into a PowerPoint presentation from the CD.
Additional topics (Embracing Diversity, Communicating with Clarity, Resolving Conflict and Supervising Others) are covered in
The Healthcare Toolkit, Volume 2.
The Healthcare Toolkit, Volumes 1 and 2 can be purchased together at a discount.
Contents
- Chaptered video clips on DVD (for easy playback)
- Chaptered video clips on CD-ROM (for importing clips into PowerPoint presentations)
- Leader's Guide PDF including discussion questions for each clip on CD-ROM
Toolkit Terms and Conditions Usage and FAQs (opens a new window)
Instructions for importing video clips into PowerPoint:
Written Directions PDF
Video Tutorial (PowerPoint 2003) 1 Min. Flash Player Video (opens a new window)
Video Tutorial (Powerpoint 2007/2010) 1 Min. Flash Player Video (opens a new window)
Testimonials
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