Bestsellers
These titles are at the top of our bestsellers list. If you've never seen them, be sure to take a look!
Many of the programs you'll find here are available on our May Instant Rebate.
See Rebate Details
Please select a subtopic:
When a man and his dog both need medical attention--and the dog gets better care-- it's time to review some basic healthcare customer service skills. This new and totally updated version of a CRM favorite takes a critical look at service and its relationship to patient satisfaction.
|
| |
Today's healthcare worker frequently encounters patients with different cultural, religious and language backgrounds. This program shows them how to best handle these situations so that the patient feels understood and respected.
|
| |
When things get difficult, this memorable program will empower front-line healthcare employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry patients or visitors, your staff will learn how to use The Right Words at The Right Time.
|
| |