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Government Employee Training:

Customer Service

In recent years, government agencies have worked hard to become very good at serving their customers, which includes both the public and fellow staff members who run the department. In this program, government employees come to understand the importance of showing respect to every person they deal with.

  • Shows how to respect all customers
  • Explains why sincerity is key
  • Reminds staff to be positive

This product does not have:
  • Sample Training Guide
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Government Employee Training: Customer Service

Run time: 12 Minutes

Part of the Government Employee Training Series

Having the ability to create a positive atmosphere, and seeing the value of being calm, patient, consistent and helpful, are important skills for any public servant.

Through this program, government employees are taught these basic principles:
  • The importance of minimizing unnecessary frustration
  • The value of responding to requests in a timely manner
  • The necessity of learning their job completely in order to be an informed public servant.

As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should.

Purchase the complete Government Employee Training Series (all 5 videos) for $1,462.50
A savings of $172.50!

An Advanced Concept Research Title


  • DVD
  • Discussion Guide
  • License rights to upload the video to your secure/private agency Intranet for unlimited viewing by employees of your agency/location


The following government agencies have acquired one or more of the Government Employee Training Series programs. Almost 70% of them have obtained all five programs in the series.

Allen County IN, Ames IA, Ann Arbor MI, Aurora CO, Benton AR, Bismarck ND, Boca Raton FL, Bothell WA, Cecil County MD, Corpus Christi TX, Sacramento Sanitation District CA, Dearborn MI, Duchess County NY, East Hartford CT, Edmond OK, El Paso TX, Fort Wayne IN, Pierce College Concord NH, Hillsborough County FL, Hoover AL, Houston Police Academy TX, Independence MO, Island County Coupeville WA, Ithica NY, Jefferson County AL, Jefferson Parish LA, Johnson City TN, Killeen TX, Las Vegas NV, Govt. Insurance Trust, MD, Lompoc CA, Louisville KY, Lynchburg VA, Manhatton KS, Marcit Insurance Pool MO, Mesquite TX, Newark NJ, Oakland CA, Ogden UT, Onondaga County Water Syracuse NY, Opelika AL, Pasadena CA, Peoria, IL, Petersburg AK, Phoenix AZ, Pinal County AZ , Plainfield IL, Pueblo CO, Raleigh NC, Redmond WA, Richmond VA, Rochester NY, Rockford IL, Roswell GA, Salem OR, San Diego CA, San Francisco Human Services CA, San Francisco Public Works CA, Santa Clara County CA, Santa Monica CA, State of Iowa, State of Virginia, Tempe AZ, Tracy CA, Tucson AZ , Washington County AR.

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For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/31/2021

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