Lowest Prices • Free Ground Shipping Call Us! 800-421-0833 Watchlist  Watch Later Help   |   cart My Cart 
  |     |   Mobile Site

Your cart is currently empty.

Your watchlist is currently empty.

General Hospitable:

Keeping Your Patients Satisfied...(and Just Plain Keeping Them)

Most patient complaints have nothing to do with medical issues. Most complaints are about non-medical treatment, such as thoroughness of information provided and how well the healthcare providers listened to the patient's concerns. This program shows healthcare workers how to make patients feel welcome--so they won't seek care elsewhere.

  • Shows how staff can ease patient anxiety
  • Depicts proper communication
  • Addresses service recovery
Close X

Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

Download sample training guide
Includes sample pages from the leader's guide and participant materials.

General Hospitable: Keeping Your Patients Satisfied...

CRM Produced

Run time: 20 Minutes

Filled with customer service tips your staff can put to use immediately, this video program does more than just teach specific skills, it provides your team with a vision of what your facility can be.

Comprised of seven mini-episodes, the program depicts a day-in-the-life of a patient, beginning with her admission and continuing right on through to her discharge. At each stage, viewers first see somewhat lackluster interactions followed by actively caring ones -- a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike.

Healthcare employees and professionals will learn to:
  • Avoid jargon and give patients the information to make informed decisions
  • Ease patient's anxiety by taking ample time to explain information
  • Solicit patients' problems so you can correct them
  • Respect the patient's privacy
  • Safeguard patient confidentiality and avoid comments they can overhear
  • Practice service recovery by listening, apologizing and resolving problems


  • DVD
  • Leader's Guide PDF
  • (Support materials will be emailed to buyers)


Praise for General Hospitable:

"The program models the best practices from the time the patient arrives until the time they leave -- with special emphasis on preparing people for home self-care afterwards. I like the way it reinforces and illustrates the critical components of quality customer service in a healthcare environment. This program shows both the negatives and the positives (with the results of both) when patients interact with admissions clerks, technicians, doctors and nurses."
-Bob Pike
-The Bob Pike Group

General Hospitable and It's A Dog's World, together are making a difference:

"These two programs are perfect for hospital employees-who are so busy it is often difficult for them to watch and translate a non-healthcare based program to their work environment. Healthcare employees easily relate to the concepts presented. It is evident that these were CREATED for the healthcare setting."
-Rachelle Lehner
-Director, Staff Education
-University of Kentucky Medical Center

Place Your Order:

computer icon Online Delivery Available. Please call for pricing.
computer icon Purchase DVD Free Ground Shipping (Cont. U.S.)
DVD Program
$645 Quantity:

usb drive icon Purchase USB Key Free Ground Shipping
(Cont. U.S.)
$645.00 Quantity:

Email Preferences

CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences

For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.