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Encouraging the Heart

In this inspirational and instructional program, best-selling authors and management experts Jim Kouzes and Barry Posner show how to master one of the most difficult and valuable leadership skills of all: Employee Recognition and Appreciation.

  • Depicts new ways to motivate employees
  • Links recognition to individual results
  • Shows the benefits of celebrating achievements
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  • Sample Training Guide
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Encouraging the Heart

Run time: 20 Minutes

This program is filled with real-life examples of managers helping others believe in themselves. Viewers will visit a software company, a public utility, a nonprofit agency, and a manufacturer to see the positive results achieved by implementing the fifth principle of Kouzes & Posner's groundbreaking Leadership Challenge model...Encouraging the Heart.

Executives, managers, supervisors and team leaders will learn:
  • Why it is important to find time for employee recognition
  • How appreciation mobilizes people to excel
  • The benefits of celebrating both individual and group achievements

The seven principles of Encouraging the Heart learned are:
  • Set clear standards
  • Expect the best
  • Pay attention
  • Personalize recognition
  • Tell the story
  • Celebrate together
  • Set the example

A John Wiley & Sons Title


  • DVD
  • Leader's Guide
  • Downloadable PowerPoint Presentation
  • 1 copy of the book Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others
  • Sample Encouraging the Heart Workbook, based on the book

This video program has been repackaged by John Wiley &Sons publishers. The video itself has not been changed.


Praise for Encouraging the Heart:

"Do your managers view recognition as a soft skill? Perhaps even a waste of time ( after all , people are 'just doing their jobs'). This program can shift that paradigm. It suggests a variety of ways to do so."
-Bob Pike
-The Bob Pike Group

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Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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