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Disruptive Behavior

Too Great a Cost

Healthcare organizations are learning that the negative impact disruptive behavior has on overall performance is too great. There are costs to morale, productivity, patient satisfaction, and even patient safety. When your goal is to create a culture of safety and cooperation, then training on disruptive behavior is essential to success. As this program shows, there are practical steps the industry, and your organization, can take to alleviate the problem and put an end to behavior that borders on "bullying".

Benefits:
  • Shows how behavior can impact co-workers and productivity
  • Helps with creating a supportive workplace
  • Protects the organization and patient safety

This product does not have:
  • Sample Training Guide
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Disruptive Behavior: Too Great a Cost

Run time: 22 Minutes

This program provides helpful information on what constitutes "disruptive behavior" in the healthcare workplace, providing examples and differentiating between subtle forms of a behavior and the more obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, communication, teamwork, patient safety, and even the organization's reputation.

Disruptive Behavior: Too Great a Cost helps staff understand what disruptive behavior is and how to recognize it. The video shows the common causes of disruptive behavior and who the disruptors typically are. The impact of disruptive behavior is explained, with an emphasis on how this behavior negatively impacts patient safety. Finally, participants are given practical steps for preventing, as well as handling disruptive behavior in their workplace.

Learning Objectives:
  • Maintaining a Culture of Safety - How disruptive behavior can jeopardize safety
  • What is Disruptive Behavior - Examples of common behaviors
  • What Causes Disruptive Behavior - Stress, background, lack of interpersonal skills
  • Who Are the Disruptors? - Not limited to certain levels of staff
  • The Impact of Disruptive Behavior - How it affects individuals, patient safety, the organization
  • What Can Be Done? - How to prevent, discuss and support each other

Through everyday applications, the program shows how healthcare workers can create a supportive environment that can neutralize disruptive behavior. Tips on how to confront and converse with a disruptive person are provided.

A Coastal/Dupont Title

Contents

  • DVD
  • Leader's Guide

Testimonials

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Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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