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Cultural Competency: Problem Solving

Like many healthcare professionals, your staff probably sees people from different cultures in your facility every day. Caring for a diverse group of patients, and their families, can pose a challenge. How do you ensure that cultural differences do not get in the way of providing the highest quality of care possible to each and every patient? The answer is to become culturally competent and to recognize obstacles before they arise. This keeps misunderstandings to a minimum and emotions from getting out of control.

  • Gives staff an understanding of the many cultures they will encounter
  • Shows employees how to recognize and solve diversity-related misunderstandings before they escalate
  • Improves patient satisfaction by ensuring that all patients are treated with respect

This product does not have:
  • Sample Training Guide
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Cultural Competency: Problem Solving

Run time: 19 Minutes

Culturally competent organizations ensure that staff members are able to quickly address problems that arise when treating patients from different cultures.

This highly-recommended program will help your employees understand what cultural competency means and what constitutes a "culture". They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information, assess understanding, give explanations not orders, be sensitive to the patient's situation, and summarize and explain the next step.

Cultural competency is important because:
  • The number of ethnic patients is growing and will continue to grow.
  • Misunderstandings due to cultural differences can lead to serious medical consequences.
  • Each patient deserves the best care that can be given.
  • It's good patient service.

Covered in the training program are:
  • What cultural competency is and why it is needed.
  • How to tailor interactions with each patient.
  • How to recognize potential misunderstandings.
  • The five problem-solving steps.
  • How to solve the problem if it escalates.
  • Problem-solving in action.

A Coastal/Dupont Title


  • DVD
  • Leader's Guide on the DV-Rom


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Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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