Lowest Prices • Free Ground Shipping Call Us! 800-421-0833 Watchlist  Watch Later Help   |   cart My Cart 
  |     |   Mobile Site

Your cart is currently empty.

Your watchlist is currently empty.

The Communication Toolkit

Here is a library of 52 video clips running from 20 seconds to three minutes on various aspects of communication. You can use them to tailor your own custom training programs in a variety of communication categories.

  • Allows you to create custom training courses
  • Uses video to model behaviors
  • Covers 6 areas of communication
Close X

Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

Download sample training guide
Includes sample pages from the leader's guide and participant materials.

Can't see the video?
This content requires Adobe Flash Player version 8 or above.

Get Flash Player
Watching video on crmlearning.com requires Adobe Flash Player version 8 or above.
If you are not sure if you have Flash Player or which version is installed, we strongly encourage upgrading to the most recent release.

The free download takes less than 2 minutes to complete from Adobe.com:
Download Flash Player (Opens a New Window)

If you have the most recent version of Flash installed and are still having an issue, please read our print friendly Flash Support PDF
Having trouble viewing this?

Communication Toolkit

CRM Produced

Run time: 70 Minutes total running time

Designed for maximum flexibility, the Toolkit provides you with video vignettes that depict a wide spectrum of common workplace interactions.

The video clips fall into the following skill categories:
  1. Speaking Clearly
  2. Active Listening
  3. Nonverbal Communication
  4. Conflict & Difficult Conversations
  5. Group Communication
  6. Presentation Skills
Each clip is provided in two formats:
  • With narration and onscreen graphics to set up the scene
  • Without any set-up narration and graphics.

The Leader's Guide contains direction for using each clip:
  • Primary and secondary skills that can be taught using the clip
  • Suggested training applications
  • Background information relevant to the clip
  • Suggested Discussion Questions along with possible responses
  • Key points to draw from the clip
  • Ideas for following up on training conducted
  • Suggestions for using the clip in conjunction with other clips in the Toolkit.
  • Reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).


  • Chaptered video clips on: 1 DVD (for easy playback) and 2 CD-ROMs (for importing clips into powerpoint presentations), each with and without introductory narration
  • Leader's Guide PDF on CD-ROM

Toolkit Terms and Conditions Usage and FAQs (opens a new window)

Instructions for importing video clips into PowerPoint:
Written Directions PDF
Video Tutorial (PowerPoint 2003) 1 Min. Flash Player Video (opens a new window)
Video Tutorial (Powerpoint 2007/2010) 1 Min. Flash Player Video (opens a new window)


Satisfied customers on Communication Toolkit:

"The programs are easy to integrate into our training programs and the examples provide the visual kick necessary to get the point across."
-Jim Johnson
-Standard Motor Products, Inc.

"I like the scenarios because we are able to employ them as real-life examples within the context of our custom material for instructor-led classes. Benefits include the thought-provoking poor/better example format to encourage discussion."
-Andrew Bowen
-Training Specialist
-CenterPoint Energy Inc

Place Your Order:

computer icon Online Delivery Available. Please call for pricing.
computer icon Purchase DVD Free Ground Shipping (Cont. U.S.)
DVD Program
$845 Quantity:

usb drive icon Purchase USB Key Free Ground Shipping
(Cont. U.S.)
$845.00 Quantity:

Email Preferences

CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences

For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.