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You are here: Home  >  Conflict in the Workplace  >  Conflict Resolution

The Communication Toolkit

For Federal Government Customers, this title is on sale through September 30, 2019.
15% off 1st & 2nd titles/copies, 20% off on 3rd-10th titles/copies. See Sale Details
We'll apply the discounting when we process your order.

Here is a library of 52 video clips running from 20 seconds to three minutes on various aspects of communication. You can use them to tailor your own custom training programs in a variety of communication categories.

Benefits:
  • Allows you to create custom training courses
  • Uses video to model behaviors
  • Covers 6 areas of communication
Produced by CRM Learning
Produced by CRM Learning
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Download sample training guide
Includes sample pages from the leader's guide and participant materials.


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Communication Toolkit

CRM Produced

Run time: 70 Minutes total running time

Designed for maximum flexibility, the Toolkit provides you with video vignettes that depict a wide spectrum of common workplace interactions.

The video clips fall into the following skill categories:
  1. Speaking Clearly
  2. Active Listening
  3. Nonverbal Communication
  4. Conflict & Difficult Conversations
  5. Group Communication
  6. Presentation Skills
Each clip is provided in two formats:
  • With narration and onscreen graphics to set up the scene
  • Without any set-up narration and graphics.

The Leader's Guide contains direction for using each clip:
  • Primary and secondary skills that can be taught using the clip
  • Suggested training applications
  • Background information relevant to the clip
  • Suggested Discussion Questions along with possible responses
  • Key points to draw from the clip
  • Ideas for following up on training conducted
  • Suggestions for using the clip in conjunction with other clips in the Toolkit.
  • Reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).

Contents

  • Chaptered video clips on: 1 DVD (for easy playback) and 2 CD-ROMs (for importing clips into powerpoint presentations), each with and without introductory narration
  • Leader's Guide PDF on CD-ROM

Toolkit Terms and Conditions Usage and FAQs (opens a new window)

Instructions for importing video clips into PowerPoint:
Written Directions PDF
Video Tutorial (PowerPoint 2003) 1 Min. Flash Player Video (opens a new window)
Video Tutorial (Powerpoint 2007/2010) 1 Min. Flash Player Video (opens a new window)

Related Items

To order, please call: 1-800-421-0833


Testimonials


Satisfied customers on Communication Toolkit:

"The programs are easy to integrate into our training programs and the examples provide the visual kick necessary to get the point across."
-Jim Johnson
-Instructor
-Standard Motor Products, Inc.

"I like the scenarios because we are able to employ them as real-life examples within the context of our custom material for instructor-led classes. Benefits include the thought-provoking poor/better example format to encourage discussion."
-Andrew Bowen
-Training Specialist
-CenterPoint Energy Inc
 

Place Your Order:

Industry Discounts
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CRM Learning offers the lowest pricing on the products we sell.
Whether it is a limited-time sale or Industry/Quantity discount - we will apply the best price to your order.

Education Discount:
Your organization must be a K-12 educational institution, school district, or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government Discount:
Your organization must be a city, county, state, or federal government agency. Government contractors do not qualify for government discounts. GSA discount available to eligible federal agencies.

Non-Profit Discount:
Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

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