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Attitude Is Everything

Even over the telephone, the person at the other end of the line can see your attitude--and attitude counts for everything! Using a realistic scenario of a customer backed into a corner, this video reveals to your CSRs some simple steps to exhibiting great attitude over the phone.

  • Increases professionalism
  • Builds customer loyalty
  • Reduces customer complaints
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This program's producer has chosen CRM Learning to manage its US distribution. You can feel confident that it meets the same quality guidelines as our own products. All CRM Learning discounts apply.

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  • Sample Training Guide

Attitude Is Everything

Run time: 15 Minutes

Part of the Just A Call Away Series on telephone skills.

The difference between ordinary service and great service is attitude. Jackson Smith has missed his plane and there's an emergency at home. The next flight is hours away. Jackson calls another airline to see if they can help out.

This is where he meets Billy. Billy is a nice guy, but with only six minutes to go until the end of his shift, the last thing he wants is to deal with a problem.

Through Billy we discover how our attitudes can profoundly affect the lives of other people. After a few false starts, Billy eventually gets it right, and Jackson makes it home on time.

Participants will learn to:
  • Communicate using more than words
  • Appreciate the importance of first impressions
  • Be, and sound, sincere and interested
  • Turn prospects into advocates
  • Feel good about offering great service

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  • DVD
  • Leader's Guide PDF
  • (Support materials will be emailed to buyers)


A satisfied customer on Attitude Is Everything:

"This was to the point. I like that it replayed the scenario until the customer service rep got all the points correct. I also liked the summary of the points."
-JoAnn Bedell
-Employee Development Manager
-Positive Promotions

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