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Once & For All: Stopping Sexual Harassment at Work

Posts Tagged ‘service recovery’

Seeing Co-workers as Customers

Friday, November 28th, 2014

Learn From Mistakes in the WorkplaceYou know those people in your organization who always have a smile and a cheerful word?

They’re showing you good customer service.

Do I hear you thinking, “But I’m not their customer!”?

Actually, you are.

If you work in an internal function within your company, fulfilling a role that has no external client contact, you might think that customer service isn’t relevant to you.

But we all have customers.

Every department within the company is called upon to assist other departments and make it possible for the people in those departments to do their job. Human Resources and IT are the most obvious examples. Here are a few more: marketing serves the sales department by generating leads, while the sales department serves the marketing department by providing feedback on what customers are saying. (more…)


 

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