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Once & For All: Stopping Sexual Harassment at Work

Archive for the ‘Evaluation and Feedback’ Category

8 Tips for Effective Informal Performance Discussions (or “One-on-Ones”)

Wednesday, April 22nd, 2015
8 Tips Infographic

Click to see larger image.

A recent survey conducted by Training Magazine and The Ken Blanchard Companies revealed that 89% of people want to meet with their manager on at least a monthly basis.

Some managers get this and instinctively find time once a month (if not more) to sit down and chat with their direct reports. Other managers….well, not so much. For those managers, help is here.

This infographic highlights some of the important elements of effective One-on-Ones. (to view this graphic as a PDF with larger text, click here: 8 Tips for Effective Informal Performance Discussions.)

Recommended Training Resource
Discussing Performance – Through a realistic scenario showing both sides of a performance discussion, this video program explains how to make them painless, but effective, for everyone concerned.

More Than A Gut Feeling IV

Thursday, December 19th, 2013

More Than a Gut FeelingFinding and recruiting new talent can be a tricky and draining process. Many times there is a huge number of applicants to deal with and picking the right person to join your team can seem daunting. Picking the wrong person could throw your entire organization through a loop which can not be afforded.

Our video More Than A Gut Feeling IV is the perfect training video for mastering behavioral interviewing techniques. This is the all-time best-selling interviewing training video based on behavioral science, fully updated and revised. This video clearly demonstrates how to ask the most effective questions for uncovering candidate’s past successes and past job performances. The hiring manager will be much more likely to make the right hiring decisions when given proper interview training. (more…)

Why People Don’t Get Feedback at Work

Saturday, November 2nd, 2013

Performance Appraisal TrainingOne of the most common complaints in the corporate cafeteria is,” My boss never gives me any feedback.” Then when the annual performance review, what human resources calls “performance appraisal,” finally arrives, the longed-for feedback doesn’t seem to happen. What is going on? Many of us blame the supervisor as uncaring and unsupportive, but the real culprit is the whole idea of performance appraisal itself.

Performance appraisal, practiced in approximately 80% of workplaces, gives supervisors and employees alike the wrong notions about feedback. The idea of a formal rating and written evaluation has conditioned us to think that feedback is something that is initiated by the supervisor as a once-a-year, formal, sit-down event. However, feedback is available to everyone every day. Feedback is not given mostly because people don’t ask for it – they’re just not aware that they can ask for it, and many people lack the skills to get the information they need. (more…)

Day-to-Day Appreciation

Tuesday, December 18th, 2012

Most people think of appreciation in terms of recognizing special achievement.  When a team meets a goal, when an individual goes above and beyond to make a difference – these are things we typically feel worthy of acknowledgment and reward.

It’s obvious that achievements should be celebrated.  Yet there are many day-to-day opportunities to recognize the unique value that we all bring to every situation we’re in.  And it’s those ongoing day-to-day acknowledgements that bring teams together, foster collaboration, and create sustainable success that everyone in the organization can feel proud of. (more…)

Avoid These 5 Leadership Pitfalls When Leading Knowledge Workers

Monday, October 25th, 2010

by Clyde Howell

According to the latest studies, the average employee is delivering only 50% of what they are capable of offering to your organization. As a leader, you’re frustrated by this lack of performance. You’d like to clone your high performers so you can become more results oriented like the entrepreneurial companies you see in the marketplace.

To capture the talents and potential of today’s knowledge workers, you must recognize the dramatic rise in numbers of these employees. Knowledge workers are the individuals who use their ‘brains’ instead of their ‘brawn’ to get work done. These are the information specialists, researchers, marketing and sales experts whose talents drive the success of your business. To ensure high performance, you must manage these talented individuals differently than employees of the past. (more…)

How to Give Feedback to Manage Performance

Thursday, January 14th, 2010

Receiving feedback on your effort, your attitude or your performance is the way that you learn, improve or are motivated to maintain a good performance. Giving feedback effectively and frequently is a key requirement of the role of Manager or Supervisor. Giving and receiving feedback should be a normal part of the Leader and Team Member relationship, a process that both parties understand and accept. It is best practice for the Supervisor to begin giving feedback as part of the initial training period, and to continue this in regular performance coaching sessions throughout the employee’s career.

Giving Positive Feedback

Positive feedback can be given any time, either in public or private. Positive feedback is where we praise a desired attitude, behaviour or performance. The effect of positive feedback is that the person is encouraged to repeat this behaviour and is also motivated to improve. It also builds self confidence and self esteem in the Team Member.

The reverse is also true! Lack of positive feedback is discouraging, demotivating and will lead to a poor performance level. The employee gets the impression that no one cares whether they do well or not, and that their work has no value!

Giving Constructive Feedback

The other type of feedback is Constructive Feedback, or Corrective Feedback. Again, this is essential to performance and motivation. Do not think in terms of NEGATIVE feedback as this is not a useful thought. The aim is not to point out the negative or the bad. If you do this, you will find that the person does not improve. You will find yourself saying the same things over and over again.

Giving constructive feedback is about TRAINING the other person to change or improve. If you do this well, you training is successful and will see the desired result. Giving constructive feedback is about identifying an area for improvement and working out solutions to improve or correct this. In giving the feedback, first identify the current goal or task and why this is important to the Company and to the role. Secondly, state clearly the undesirable attitude, behaviour or performance, with factual evidence. Thirdly, state the desired attitude, behaviour or performance, or better still, ask encouraging questions to help the other person make constructive suggestions. Lastly, work with them to put a strategy in place for achieving the desired goal.

Guidelines for Giving Feedback Effectively

1. Understand that the feedback is primarily a training need. Be aware that you are the supervisor, and are ultimately responsible for this staff’s behaviour. This feedback is aimed at improving knowledge and behaviour.

2. The key is to talk about the behaviour, performance or attitude rather than the person.

3. Have a good working knowledge of your own learning style and the other types of learning styles. This will help you avoid the pitfall of explaining in a way only YOU would understand. Other people are not always like you!

4. Know your Team Member, their personality style and their unique learning style – Are they a visual, verbal, reading & writing, tactile? Do they have language and cultural complexities?

5. Know your own limitations – If you are giving feedback on a volatile situation, make sure you can recognize your own emotions, and are aware that you may need to calm down before feedback.

6. Give constructive feedback in private – Never give constructive feedback in a group. You would not want to receive it in front of your staff!

7. Always start with positive – When giving feedback you always start with at least two positive observations. This will start the meeting off on a positive note.

8. Look at the individual – make eye contact, don’t avoid. If you do, they may question the validity of your session.

9. No apologies – do not apologize for their actions that need correction. Don’t say, “I’m sorry to tell you this, but…”

10.  Give constructive feedback in an honest and diplomatic way – that is, while pinpointing the target behaviour, state the constructive measures to change the behaviour. Remember, constructive feedback is a means to improving situations by finding a solution to the problem. Give a due date for follow up. The point is to teach a new skill where there was a deficiency.

11.  End with a positive – If it was a particularly lengthy/ gruesome session, interact with the staff to make sure things are ok. Be sure that you have checked in with them before you leave for the day. You want to make sure they are not going home disappointed.

12.  Ask if they have any questions – if you have given a feedback session, you may not have realised that you were the only one talking for quite some time. Always give the staff the opportunity to seek further knowledge or assistance.

Kate Tammemagi specialises in Management Training in Ireland. She designs and delivers People Management Training and Customer Care Training.

Need help in this area? CRM Learning’s Positive Discipline training program helps leaders get beyond the belief that confronting negative performance has to be punitive in nature and shows them — with a simple 5-step process — how performance discussions can actually be a tool for developing employees.

Training Success Story: CRM’s “Positive Discipline” Exceeds Expectations

Wednesday, November 19th, 2008

The ROE Report Results: A recent “Return on Expectation” (ROE) study for CRM’s popular training video Positive Discipline has shown that customers love the program’s simplicity and practical advice for turning a negative and dreaded part of work life, into something ultimately positive.

Customer expectations with Positive Discipline were met or exceeded more than 90 percent of the time, the study found. Both individuals and organizations have rated their experience as “highly satisfactory” in an independently-conducted study.

About the Video: Positive Discipline takes a common-sense, non-adversarial approach to one of the toughest parts of being a manager or supervisor. What’s usually a nightmare becomes an opportunity – the key is putting the ownership of the solution in the hands of the employee. This performance-based program offers practical, step-by-step methods for overcoming problem behaviors.

Survey Methodology: A variety of clients participated in the survey, from business, education non-profit and government sectors. Interviews lasted 30 minutes each, and each client was told that answers would be anonymous and aggregated into a central database in order to ensure unbiased feedback.

Training expectations: Training frequency varied widely – some clients reported using the program once every three to four months for managers and supervisors; others six times a year as part of a leadership training program, and one client uses it regularly as part of an ongoing supervisory program for all managers.

“I wanted scenarios, examples and I wanted a methodology to handle discipline situations”, one client said. The program delivered with a practical, step-by-step process. One client specifically mentioned the “journaling” process that was particularly helpful with tardiness and attendance issues. “Managers now have specifics when talking to employees.”

Most clients reported purchasing the program simply to help managers and supervisors deal with difficult situations. “They were struggling with this,” one participant said. “They don’t want to feel like the bad guy.”

Clients especially liked the program’s performance-based methodology. “We wanted something that provided a solid outcome.” Other respondents praised the program’s adaptability, saying the complete package provided solutions for managers and supervisors on a variety of levels.

How Behavior Changed: “After the last class, several managers in operations e-mailed me saying they’d been able to handle the difficult situations they’ve been dealing with,” one client reported. “Our front-line supervisors have used the skills from the program and reported it working well – they found it much less adversarial.”

One participant said the program was especially helpful for first-time managers. “It has the potential to reduce employee litigation, improve morale and reduce turnover,” another client thought.

And everyone agreed on this comment: “Anecdotally I have heard that it saves time and a lot of trouble – we’re learning to deal with things before they completely explode.”

View Trailer or Full Length Preview of Positive Discipline

How Mentors Do What They Do

Monday, November 10th, 2008

A practical and direct process for use by new or seasoned mentors can be mastered in four simple steps.

Step 1: Extend Your Reach
Managers often report that one of the most satisfying parts of their job is when they have the opportunity to share their knowledge, experiences and insight with others. Reaching beyond the daily responsibilities of their job and profoundly affecting the growth and development of others brings the manager immediate rewards and the organization long lasting benefits. Fast-track mentoring education begins with “where and how” to offer help to learning partners.
Today´s employees want to learn and grow. Their own success is very important to them. The employee who cannot get answers, cannot learn or find out how to be successful, often grows frustrated and leaves the company.

Step 2: Listen, Don’t Preach
The mentor’s job doesn’t start with giving advice – it begins with listening. A mentor needs to hear what their partners want from the process. It’s also critical to learn about development needs and expectations. A good mentor must learn to explore the focus and understand the goals of their partners.

Step 3: Do More Than Teach
The traditional mentor was a teacher-but today it takes much more to be a successful mentor. There are four different conversation styles that can be used to stimulate learning and transmit knowledge quickly. They have been proven to promote learning and transmit knowledge quickly. Mentors need to learn how to share their stories, encourage dialogue, debrief their partner’s experiences, and help build network connections for their partners.
In a world where overnight obsolescence threatens skills and knowledge, success calls for creative ways to foster learning, improvement and everlasting experimentation.

Step 4: Define Actions for Each
Mentoring partners have equal responsibilities in making the process work. They need specific action plans so that both mentor and partner can measure the progress of their work together. The Mentoring process can be a great source of personal learning and satisfaction for everyone. But much of its success depends on finding the right balance between doing too much and doing too little.
As technology continues to change and the world continues to move faster, the value of using knowledge effectively in an organization will continue to skyrocket.

How Everyone Benefits
While the time-honored practice of mentoring has always been with us, it is now more than ever a dynamic tool for building collaborative relationships. Organizations need a simple but elegant process that demystifies the mentoring journey. It also should work to develop the mentor as he or she works to develop others.
A successful process should provide mentors and their partners with specifics on what to do, what to talk about, and how to take action. Mentoring in this fast-track format may well be one of the most powerful ways to engage and retain both employees and managers. It should also provide a payback for the organization so that talent can be recognized and grown.

Reprinted from hr.com, your source for knowledge, expertise and resources.

Need help in this area? Try When The Coach is You!
Learn the five steps to effective coaching – and you’ll see why anyone can be a great coach, regardless of their role in the organization.

Fast-Track Mentoring

Monday, November 10th, 2008

The case for mentoring in organizations is now more compelling than ever. It is clear that mentoring supports the retention, development, and engagement of today’s workforce. It is a direct link to an organization’s productivity and, ultimately, profitability. No one really needs to be convinced as to what a powerful and dynamic process mentoring can be for both employees and organizations. It has the potential to elevate corporate dialogue from the mundane to the truly transformational. But the key concern has always been how do managers learn the skills, find the time, and build the relationships necessary to make it successful.

Business Week reports that over 35% of employees who are not being mentored within 12 months of being hired, are actively looking for a job!

Many mentoring programs begin with high energy and good intentions, but end up with little impact and less long-term follow-through. In our current organizational climate there is a pressing need for a practical way to educate managers and leaders quickly so they see mentoring as a positive experience rather than a burden. The task is to integrate a simple and effective method to give managers, team leaders and individual contributors the basic skills and practical how-tos of mentoring others that makes it part of their on-going responsibilities and not an add-on.

It’s a rare organization today that can afford to take mentoring partners offsite for extended training. The alternative is to provide an easy self-study process or brief facilitated program that highlights the most important aspects of the mentoring process and gets mentors started immediately.

Mentoring, when combined with training, increases a manager’s productivity by 88% according to the ASTD.

Everyone brings unique experiences and expertise to the mentoring relationship. Allowing mentors to begin with their strengths gives them confidence and comfort with the process.

Reprinted from hr.com, your source for knowledge, expertise and resources.

Need help in this area? Try When The Coach is You!
Learn the five steps to effective coaching – and you’ll see why anyone can be a great coach, regardless of their role in the organization.


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