At CRM Learning we have found that some of the most impactful training an organization can do is in the area of accountability. Accountability training conveys the importance of building a culture focused on taking responsibility and keeping commitments, seeking clarity, answering for results, and learning from mistakes.

Here’s an INFOGRAPHIC that drives home the point that with proper accountability training comes accountable mindsets, and never having to hear statements like these at work ever again!

Visit our Accountability training topic page for the best accountability training videos available online.

At your organization, there is one thing your best employees are hoping for: accountability training for the whole staff. Employees who are naturally responsible hold themselves accountable for their actions, but tire of fellow workers who miss deadlines and place blame elsewhere for their failures. Your best employees know that overall performance of the team will improve when EVERY member of the team has an accountability “mindset” and does what they say they’re going to do.

CRM Learning’s best-selling “Accountability That Works” training video provides a new take on accountability training for employees at all levels of the organization. This accountability training video uses a 3-stage model to ensure that every task has a clear owner and agreement, and that employees are willing and able to hold themselves and their teammates accountable. This helps avoid finger-pointing when things go wrong, and provides you with tools to address communication issues within your team.

The Cycle of Accountability and How It Can Help Your Team

1. The “before” phase: Responsibility – establishing a mindset of ownership before the task begins and taking complete responsibility for getting it done.
2. The “during” phase: Empowerment– doing whatever is necessary to complete the task, including identifying action steps and timeline.
3. The “after” phase: Accountability – owning the outcome of the task, good or bad, and learning from it.
4. Behind it all are Clear Agreements – they are what hold the three stages together and make the cycle work effectively.

Accountability That Works will not only teach current employees how to remodel their outlook on accountability, but it will also teach new employees how to build a solid foundation of personal accountability. After employees complete this training, they are more apt to take responsibility at the outset of a task, empower themselves to complete the task, no matter the obstacles, and be accountable for their results at the end of the task. Accountability That Works will enable employees to walk away with a new set of skills for task management.

Keeping tasks moving forward requires focus, practice, and constant effort. Accountability That Works provides valuable perspective and tools to help keep tasks (and people) on track. By implementing procedures and habits that improve task focus and accountability, more conflict will be avoided, an accountability culture will be created in your organization, and results and morale will both improve. Make your best employees’ wishes come true today with accountability training from CRM Learning.

Time. As the saying goes, we all get the same amount: 24 hours in each day.

How come some people get so much done and others struggle to make the day’s priorities match up with the available hours?

We’ve identified three common causes, which we call “time leaks.”

1. Focus

You know the experience of focus: you’re immersed in what you’re doing, you look up after what feels like mere moments to discover that far more time has passed, AND you realize you’ve made monumental progress.

The time leak is lack of focus: getting coffee, chatting with colleagues, maybe even distracting yourself with Facebook or Twitter.

Become consciously aware of where your time is going, and you’ll find you can easily plug this time leak to create more focus in your day. (more…)

Are there things you know are good for you, but that you don’t always actually do?
Be honest! You know… flossing… exercising… eating more veggies… and creating SMART goals.

Yes, SMART goals: goals that are:
Specific: you know exactly what you’re going to do and why it’s important.
Measurable: you know how to tell when you’ve met the goal.
Achievable: you have (or can get) the resources needed to accomplish the goal on time
Relevant: the goal is directly related to the objectives of your job.
Timed: you know when you need to be finished.

We often assume the SMART goal process is only for big projects or for setting objectives during our annual performance review. But why not use the process even for small tasks? (more…)

Unlike lost keys or extra time, excuses are all too easy to find.  As convenient as they may be, however, when we make excuses for a poor result or bad decision, we hurt our chances of doing better next time.  Correcting mistakes requires that we be honest with ourselves and others about what went wrong.

The act of not making excuses, taking responsibility for our actions, and learning from mistakes is what accountability is all about.  Accountability is a crucial competency for employees and leaders in organizations today.

Improving accountability throughout the organization has proven time and time again to be a key factor in achieving positive results. When organizational standards are high, and employees know they are going to be held accountable, they rise to the occasion.  Most people do want to be seen as accountable, they just need instruction on what accountability means and how they can incorporate these behaviors into their day-to-day work life. (more…)

Accountability is imperative for success in every job.  Because an organization depends on the commitment and reliability of each and every team member,  individuals who are unaccountable won’t be around for long. Luckily,  accountability is a skill that can be taught. The training video Can We Count on You? provides employees with the practical guidance they need to become valued team members.

This common-sense program provides a basic overview of what an accountable person looks like while focusing on specific day-to-day workplace behaviors that contribute to long term success. It teaches skills that heighten overall individual performance as well as organizational communication and productivity.

An engaging onscreen host explains the important connection between personal accountability and job success. Employees will learn how to learn from past mistakes, be ethical, be a team player, serve customers professionally and be a task “owner” (not an excuse maker). It also illustrates the importance of keeping your commitments (or doing what you’ve said you’ll do)–  the most visible characteristic of a truly accountable person. (more…)

Workplace problems won’t solve themselves, and we can’t rely on others to solve them for us. In a competitive, global economy, we don’t have time to wait. Each of us needs to take the initiative when we see a problem, and be the person working the hardest to find a solution. The activity below will help employees think about which behaviors demonstrate positive, appropriate initiative, and which might be seen as too aggressive or too passive. (more…)

This exercise from CRM Learning gives participants a chance to use a series of questions to explore and understand the scope and requirements for a project. This worksheet can be a great guideline for ‘making sure they understand’ any future tasks they take on.

Instructions: Think about a project you’ve recently been assigned, or a task you’ll be taking on soon. Use the questions below to make sure you understand the task before you begin. (more…)

1. I did my part; I can’t help it if other people didn’t do theirs.

2. Nobody gave me a deadline, so I just figured I had all the time in the world to do it.

3. I never really did agree with the decision, but I wasn’t about to say that to my boss.

4. What a mess—someday someone should really clean this up.

5. They never tell us anything! (more…)