To the training group, say: Let’s think about some of the more frequent and important interactions we have with others on our team.
The There’s a Time and Place worksheet lists seven common communication situations. Enter short tips or good practices for that task in the Best When, Best Where, and Best How columns.
Leader’s Note: Add your own list of situations to column one if you want to expand the activity. Be sure to add situations that involve both supervisors and employees, as well as peer-to-peer interactions.
Activity Worksheet: There’s a Time and Place
Key Point: Choosing the right approach, timing or method for delivering a message
Directions: For each situation, write in what you think are the best circumstances for making sure the message is accurately received and you get the results you want.
Excerpted from the Leader’s Guide to Communication Counts: Speaking and Listening for Results.
Recommended Training Resource: How a message is conveyed is just one of many ways communication can succeed – or fail. Our training video Communication Counts covers this and five additional key communication “make-or-break” topics, like lack of clarity in the message, lack of assertiveness, ineffective listening and multitasking. This engaging and entertaining program helps your employees learn ways to be truly accountable for effective communication.