Compelling Interpersonal Skills Training
for Powerful Organizations

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Who Cares?

Government Version

Believe it or not, most government workers really do care about customers; but they often neglect, or fail to remember, those basic behaviors that send the right message. This program provides both the information and inspiration your staff needs to provide winning service to the public.

Benefits:

Depicts the critical cornerstones of customer service
Models empathy and respect
Leads to service excellence

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Sample Training Guide

Who Cares?, Government Version

Runtime: 21 Minutes

"Customer service just isn't what it used to be." While this statement can't be supported with statistics, many people believe it to be true.

Federal, state and local agenies that offer excellent customer service have a greater advantage with the public today than ever before. This video program can play a critical role in giving your agency just such an advantage.

Four simple but critical cornerstones of customer service are identified and illustrated:

Greet the customer
Respect the customer
Listen to the customer
Really help the customer!

A variety of "wrong way" and "right way" service examples are depicted in the program giving viewers plenty of opportunity to experience service situations from the customer's perspective. Government, retail, hospitality, food service, banking and government settings, along with man-on-the-street commentaries, provide an informative and fast-paced training experience.

A Coastal/AMI Title

DVD with English, Spanish and Portuguese versions
printable Leader's Guide, PowerPoint Presentation on the DVD-ROM
10 Employee Handbooks

Related Items

To order, please call: 1-800-421-0833

Who Cares? Employee Handbook (pack of 10) $ 29.50

Customer Service Excellence: It's In the Details, Softcover Book $ 14.95

180 Ways to Walk the Recognition Talk, Softcover Book $ 10.95

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How to Buy:

Sales: 800-421-0833

Industry Discounts

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CRM offers discounts to organizations/industries that meet the following requirements:

Educational Institution:
Your organization must be a kindergarten through 12th grade educational institution or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government:
Your organization must be a city, county, state, or federal government institution. Government contractors do not qualify for government discounts. GSA discount available to qualifying federal agencies.

Non-Profit:
Occasionally we can offer discounts for 501C(3) non-profit institutions. Please call for details: 1-800-421-0833.

NOTE: We do not offer any discounts on rentals and some discounts may vary, depending on the video program. If we have a promotion or sale, either your industry discount or the sale discount will apply, but not both - we do not "double discount." Discounts are only available on programs over $400.

Please call us to receive any of these discounts: 800-421-0833.

What's Included With Purchase

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DVD with English, Spanish and Portuguese versions
printable Leader's Guide, PowerPoint Presentation on the DVD-ROM
10 Employee Handbooks

Government, Education and Non-Profit Discounts

Buy DVD Version:

What's Included With Purchase

$945 | Quantity:

OTHER OPTIONS:

VHS | 5 Day Rental

For intranet or alternative formats, please contact us.

ADDITIONAL ITEMS:

Buy Extra Workbooks

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Other Recommendations

An Invisible Man Meets the Mummy, Government Version

Other Side of The Window: Providing Exceptional Service in Government

Government Employee Training: Customer Service

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Rental Shipping Information:
To ship on the same day, please place your order before 2pm Pacific time.
We process orders placed over the weekend or on holidays on the next available business day. Please select the corresponding shipping option (2nd day or overnight) when you check out. If your arrival date is more than 2 days in the future, we will ship your rental via 2nd day air to arrive on the date you specify.

We recommend having your rental arrive 2 days before your training session to make sure you have it on time and can prepare in advance with the leader's guide.

Please Note: Rentals include materials for facilitatation, not for participants. These must be purchased separately.

You may keep and use your rental for 5 days, starting the day you receive it. After the 5th day, you are responsible for shipping the rental material back to us via traceable carrier.

If you return a rental late (allowing for standard shipping time), you agree to pay a minimum of $95 per week after the due date.

If you do not return a rental and you have not paid the rental fee, you agree to pay the full list price of the program. If you have paid the rental fee, you agree to pay the full list price of the program less the rental fee.

If you choose to purchase a program after renting it, you are eligible to apply the rental fee (once paid) to the purchase price of the program. In the case of CRM-produced programs, you have 60 days to apply your rental fee to the purchase. For non-CRM produced programs, this timeline can range from 30 to 90 days—please call for details: 1-800-421-0833.

Cancellations: Please cancel confirmed rentals 10 days prior to the scheduled show date to avoid full rental charges.

Proud Supporter of:

Sundt Memorial Foundation

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For eligible Federal Government departments and agencies we offer GSA pricing.
Our GSA Contract Number: GS-02F-1431H, expires August 17, 2013.
Call your CRM Learning Government Sales Consultant for more information.