We're on the Same Team, Remember?
CRM Produced
Runtime: 20 Minutes
What can a mere 20 minutes of video do to help people take a hard look at their own performance, operate as team players and understand the supreme importance of satisfying customers? ...Plenty!
In fact, no video training program has ever done so much for so many organizations. The story and training points dramatize how much can be lost when employees are careless, don't pull together and don't put the customer's real needs first. As the all-too-familiar drama unfolds, participants see how listening to clients' needs and expectations, clarifying inter- and intra-departmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.
The ending of the story is left open-ended so that viewers' imaginations are challenged and the group can be left to discuss:
- Why efficient teamwork has everything to do with customer satisfaction, job satisfaction and company survival.
- Why every employee in every department must focus on the needs of the customer--no matter who they are.
A CRM Learning Title
Contents
- chaptered DVD of the Main Program and bonus Discussion Segments
- Leader's Guide
- 10 Participant Workbooks
Related Items
To order, please call: 1-800-421-0833
We're on the Same Team, Remember? Participant Workbook $ 6.95
We're on the Same Team, Remember? Leader's Guide $ 14.95
Communication Skills Profile Instrument $ 15.00
Cross-Functional Teams: Working with Allies, Enemies & Other Strangers $ 35.00
Five Dysfunctions of a Team: A Leadership Fable, Hardcover Book $ 24.95
Walking The Talk Together, Softcover Book $ 10.95
Praise for We're on the Same Team, Remember?:
"This program, and just as importantly the accompanying discussion segments, drive home how responsible each person is for the success or failure of projects -- even when it may not seem that they have any direct involvement. If you want to stress the importance of teamwork -- and make people painfully aware of the consequences when it doesn't happen, then this is the program for you. This was one of the most uncomfortable training films I've ever seen -- and that's good. It is so 'real world' in portraying people who say that they'll back each other up and then do the opposite."
-Bob Pike
-Chairman/CEO
-The Bob Pike Group
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