We've all had 'em.
Those why are you making this so hard? customer service moments.
You're ready to buy. But you have a question that needs to be resolved first. And you can’t get the help you need.
It's like slamming into a brick wall. There you are, money in your hand, and no one seems to want to take it.
That's when you ask...Why are you making it so hard for me to give you my money?
And that's when you leave.
- On average, every frustrated customer will tell 10 people about a bad encounter they had with your staff.
- And gaining a new customer is 5 times more costly than keeping existing customers.
Your business can't afford the expensive impact of why are you making it so hard customer service moments!
Introducing
WAYMISH: Why Are You Making It So Hard...for me to give you my money?
A video program Training Media Review gave 4 out of 4 stars and named a Best Product for 2009.
In WAYMISH, trainees watch as (fictional) hidden cameras capture common why are you making it so hard moments in retail, hospitality, and banking.
Then they observe the show’s funny, straight-talking host as he coaches customer service representatives on how to do it differently, using a checklist of six simple, practical steps. Steps that your service staff can rely on to improve customer service and to develop a customer service culture that will create raving fans for your business.
To watch the first five minutes of WAYMISH,
click on the arrow in the middle of the video player.
The WAYMISH package comes with:
- The 18-minute WAYMISH video
- Workshop leader’s guide
- Complete PowerPoint presentations
- Participant materials for 10 trainees
Plus, with WAYMISH you get an extra bonus: a 10-minute WAYMISH Supervisor Show. With specialized techniques and role-play demonstrations for customer service supervisors, the WAYMISH Supervisor Show helps supervisors recognize the part they play in their team’s customer service performance – and learn how to encourage top-quality customer service. The Supervisor Show comes with its own facilitation materials.
Complete Package Purchase Price: $895
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To evaluate the
entire WAYMISH video program, click the link below.
View Full-Length Program
Note: If you don't have an existing Program Evaluation Account, you will be asked to create one...but it's quick, free and painless!
- "Relevant, fresh, authentic and realistic. The life examples are real – we could relate to them."
- "The WAYMISH session was significant and illustrated how many of us feel when trying to receive good customer service from employees who may feel that it is simply not their job or duty to help with a particular issue that we may have."
- "The video was definitely on point! I have experienced this so many times, and feel this video should be part of the training program for any job that deals with providing customer service. It really brings your attention to the obvious and not so obvious ways you can turn away potential business."
- "The great thing about this training is how it shows not just what’s done wrong, but uses real-life examples to demonstrate how to change a situation and do it right. I think most people want to do their jobs well – but sometimes just don't know how. Remembering the six points the video presents will really help!"