Your customers could be deserting you.
This very minute.
And do you know what they’re saying as they walk out the door?
“WAYMISH!”
Translation: Why Are You Making It So Hard…for me to give you my money?
What’s a WAYMISH? Well, you may know, because it’s probably happened to you before. You’re in a store or on the phone, ready and fully intending to spend your hard-earned money. And then it happens:
- You need help finding a product and no one’s available
- You have a question that employee after employee seems unwilling or unable to answer
- Your special request is ignored even though you’ve done business with this company for years.
That’s a WAYMISH. And, when customers leave muttering “Why, why, why are you making it so hard for me to give you my money?”, you can be sure that they’re not saying good things about you to their friends and family. Can you really afford this kind of negative advertising?
Eliminate WAYMISHes – and keep customers with CRM’s brand-new customer service video.
Watch as a secret camera captures common WAYMISHes in retail, hospitality and banking and see how service personnel unwittingly drive customers away. Then, learn excellent WAYMISH-busting skills from the show’s funny, straight-talking host.
Through a unique training video format , this program will help every one of your employees
make it easy for customers to do business with you. You’ll be rewarded with a company filled with people who can:
- Quickly acknowledge customers
- Listen carefully
- Fix problems on the spot
- Find a way to say “yes”
- Coach each other
- Remember that being of service to all customers IS their job
WAYMISH even comes with a
special supervisory training segment that lets you remind supervisors of the role they play in setting the right tone, coaching employees and preventing WAYMISHes.