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The Respectful Communicator

The Part You Play

Federal Government Customers: Through September 30 2017, save big when you purchase multiple copies of this title, or purchase it with other CRM Learning, Media Partners and/or Vivid Edge titles. The first copy/title will be at 10% off and additional copies/titles will be at 25% off. We'll apply the discounting when we process your order. See a list of all CRM Learning, Media Partners and Vivid Edge titles

Effective communication is at the heart of organizational performance. When miscommunications occur, results are bound to suffer. In today's diverse workplace, a number of things can undermine successful communication, including a perceived lack of respect or inclusion. This program shows how taking a few extra steps can keep misunderstandings to a minimum.

Benefits:
  • Shows how interpersonal communication can make or break productivity and morale
  • Provides practical learning on the sometimes abstract concepts of respect and inclusion
  • Illustrates how to communicate clearly (without demeaning, devaluing or offending others)
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Includes sample pages from the leader's guide and participant materials.


Respectful Communicator: The Part You Play

CRM Produced

Run time: 18 Minutes

With the increased diversity present in today's workplace, the potential for miscommunication has never been greater. Well-intentioned people can cause others to feel disrespected. And when that happens, morale and productivity drop. Good people leave the organization and, in some cases, lawsuits are filed.

Disrespect is most often caused when we fail to recognize and appreciate the different backgrounds, experiences and opinions of others. Employees at all levels need to understand specific things they can do to build an environment where respect and inclusiveness thrive.

This program goes beyond communication "basics" and includes techniques for making sure we understand what someone has said, caring about the way we come across and showing people we value their ideas. In the program, onscreen hosts and vignettes demonstrate five guidelines that participants can put into practice immediately:
  1. Consider Your Audience
  2. Talk With Someone Instead of About Them
  3. Confirm that You Understand What Someone is Saying
  4. Know the Boundaries of What's Appropriate to Talk About
  5. Communicate Respectfully During Disagreements

For complete training on this topic, we recommend you also use The Respectful Workplace: It Starts With You . See The Respectful Workplace Basics Set.

Contents

  • DVD
  • Leader's Guide PDFS
  • reproducible Participant Worksheets PDFs
  • (Support materials will be emailed to buyers)

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For Federal Government Customers.
SAM Registration: Active
Expiration: 07/03/2018 Cage Code: 0C9A3

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