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Bestsellers
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
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This program's producer has chosen CRM Learning to manage its US distribution. You can feel confident that it meets the same quality guidelines as our own products. All CRM Learning discounts apply.
This program's producer has chosen CRM Learning to manage its US distribution. You can feel confident that it meets the same quality guidelines as our own products. All CRM Learning discounts apply.
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It's a Dog's World
When a man and his dog both need medical attention--and the dog gets better care-- it's time to review some basic healthcare customer service skills. This new and totally updated version of a CRM favorite takes a critical look at service and its relationship to patient satisfaction.
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Abilene Paradox
What is the real reason many new products fail or initiatives go nowhere? According to this popular program, it's a phenomenon called the Abilene Paradox.
See how avoiding "false consensus" saves your organization time and money.
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Ordinary People, Extraordinary Results: True Stories of Great Leadership
Great leadership is usually the result of average people who did small things to motivate others toward significant accomplishments. When your leaders understand how small steps can lead to big results, they will be inspired to improve the effectiveness of themselves and their team.
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