Remember Me, Hospitality Version
CRM Produced
Run time: 16 Minutes total running time
A hapless, harried customer. That's who you'll meet in
Remember Me: A person just like you who turns to businesses like yours and receives less than ideal service, to put it mildly. Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse.
The beauty of this program is its simplicity. In just 10 minutes, it reminds the audience what it
feels like to be on the receiving end of bad service. The Hospitality Version includes several "wrong way" scenes set in a hotel; however, it also features an ending which shows what can happen when a front desk worker
exceeds the customer's expectations.
Participants will learn that:
- Customers can forgive mistakes but not bad attitudes
- Poorly treated customers spread the word
- Customers will take their business elsewhere without a second thought
- Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line
This 3rd Edition has also been expanded to include
Meeting Opener and
Meeting Closer segments that emphasize key point from the training.
Other Version Available:
Generic Version
Contents
- chaptered DVD of the Main Program plus bonus Opener and Closer segments
- Leader's Guide
- Follow-up Activity Pack
- 10 Reminder Cards
Related Items
To order, please call: 1-800-421-0833
Remember Me Reminder Cards (pack of 10) $5.00
Remember Me, Hospitality Version Leader's Guide $25.00
180 Ways to Walk the Customer Service Talk, Softcover Book $10.95
Raving Fans, Hardcover Book $19.95
Testimonials
Satisfied customers on Remember Me:
"This program is great to remind associates that everyone is your customer and that there are unlimited opportunities to provide excellent customer service."
-Terri Wallis
-Senior Technical Instructor
-Diebold, Inc.
"Short and demonstrates very well the point I am trying to get across. People are able to relate their own personal experiences with those on the tape."
-Patricia R. Mathis
-QA Supervisor/ISO Coordinator
-Firestone Building Products