Sales: 800-421-0833Remember Me
3rd Edition
There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he wins. He takes his business elsewhere and tells many people about his bad experiences.
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
Benefits:
- Shows bad service from the customer's perspective
- Gives insights into customers
- Improves customer retention
The Preview Guide explains how to use the video during training and includes sample pages from the Leader's Guide and Workbook.
Remember Me, 3rd Edition
CRM Produced
Runtime: 10 Minutes, plus meeting opener and closer
A hapless, harried customer. That's who you'll meet in Remember Me: A person just like you who turns to businesses like yours and receives less-than-ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse. A customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates.The beauty of this program is its simplicity. In just 10 minutes, it reminds the audience what it feels like to be on the receiving end of bad service.
Participants will learn that:
- Customers can forgive mistakes but not bad attitudes
- Poorly treated customers spread the word
- Customers will take their business elsewhere without a second thought
- Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line
This 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments that emphasize key points from the training.
Contents
- DVD or VHS with Opener and Closer segments
- Leader's Guide
- Follow-up Activity Pack
- 10 Reminder Cards
(The Spanish version does not include the opener and closer segments)
Testimonials
Satisfied customers on Remember Me:
"This program is great to remind associates that everyone is your customer and that there are unlimited opportunities to provide excellent customer service."
-Terri Wallis
-Senior Technical Instructor
-Diebold, Inc.
"Short and demonstrates very well the point I am trying to get across. People are able to relate their own personal experiences with those on the tape."
-Patricia R. Mathis
-QA Supervisor/ISO Coordinator
-Firestone Building Products
