Sales: 800-421-0833Race Without a Finish Line
"It could be better." When you hear these words from customers, your organization should spring into action and deliver what the customer needs. This animated program demonstrates why continuous improvement is essential to organizational survival.
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
Benefits:
- Provides insights on quality
- Helps people accept change
- Builds teamwork and customer satisfaction
Race Without a Finish Line
CRM Produced
Runtime: 10 Minutes
Staying afloat in the tumultuous sea of constant change and increasead competition is no easy task. Customer expectations have changed, as have the rules and the roles of everyone in the organization.Based on the book Race Without a Finish Line: America's Quest for Total Quality, by Warren Schmidt and Jerome Finnigan, through animation and a memorable storyline this program shows why the old, traditional way of doing business is no longer effective. Companies characterized by top-heavy management giving orders, employees following those orders without question, and a philosophy that has little room for quality and customer satisfaction, are unlikely to succeed in today's competitive business arena.
Today, the companies that not only survive but succeed and prosper are those that embrace the management and organizational principles of continuous quality improvement, empowerment and participative management. These companies are not satisfied with products or services that are "good enough." They continually look for ways to improve what they do in all areas.
Contents
- DVD or VHS
- Leader's Guide
Note: If you purchase on DVD, you will be provided with a DVD-R. Please make sure your player can accommodate this format.
Testimonials
Results from using Race Without a Finish Line:
"We started training our managers with Race Without a Finish Line, and it was so well received that we began working with our technicians in the shops and garages to help them recognize the need for change."
-Roy T. Henretty
-Training Manager
-TravelCenters of America
Praise for Race Without a Finish Line:
Perfect video for companies embarking on a TQM journey. It does a remarkable job of introducing the essentials of TQM in the short space of just 10 minutes."
-Quality Digest
