Management/Supervision

Taking on the role of manager or supervisor requires a change in mindset and skill set. CRM Learning can help those who are new (and not so new) to the job.

Narrow Your Search:

	After All You're the Supervisor, 3rd Edition Being promoted to supervisor makes many people uncomfortable. How does one effectively manage former colleagues and friends? After All You're the Supervisor depicts the nine components of supervisory effectiveness.
	Supervisor Toolkit This video clip library contains 90 unique clips depicting a wide range of supervisory situations. Clips can be used in various combinations to create compelling custom training solutions. Running times range from 20 seconds to 3 minutes.
	Pygmalion Effect: Managing the Power of Expectations, 3rd Edition It's a fact. People rise to the expectations others have for them. “The Pygmalion Effect” shows managers the four ways expectations are transmitted to subordinates and inspires them to raise performance by raising expectations.
	A Leader's Guide to Delegating A video workshop for managers, supervisors or anyone in a position to lead. Trainees learn and practice a five-step delegation process that will have a positive impact on employees throughout the organization.
	Positive Discipline For most managers, addressing performance issues is a nightmare they try to avoid. “Positive Discipline” teaches five simple steps for resolving tough performance problems in a win-win manner, without negative confrontation.
	Discussing Performance Performance reviews are often dreaded by management and employees alike. This video shows how to make performance reviews productive and positive, with both parties coming away feeling like it was time well spent.
	Leadership Pickles Employees want and need certain things (“pickles”) from their managers and supervisors. If they get those things, they are much more likely to produce the desired results. In this video, Bob Farrell reveals the three secrets to leadership success.
	Would I Inspire Me? What does it take to inspire a work group to greater commitment and productivity? As this video shows, it's not charisma. Rather, it's behavior that any well-intentioned leader can emulate.