Just A Call Away Series
Runtime: see individual running times
Each of these five video programs contain proven strategies and techniques, while telling a story that reveals the best steps possible to ensure that your CSRs handle every call professionally. Use them as a course series or individually.
The Really Angry Customer reveals how to calm the customer and get the information needed to deal effectively with the issues. It is loaded with practical ideas to solve problems and satisfy customers. (15 minutes)
Attitude is Everything equips your front-line with the right body language, intonations and mental approach to handle each call. Skills can make the difference between good service and really great service. (15 minutes)
It's Your Call teaches your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling. (15 minutes)
The Outbound Call prepares your people to make the most of each call by using skillful questioning to find out what they need to know to win the confidence of the caller and make a sale. (16 minutes)
Customers With A Difference solves one of the biggest problems that organizations have: Talking with people who use English as a second language. What do you do, and how do you do it? Watch and learn. (16 minutes)
A New Media Now Title
Contents
- chaptered DVD
- Leader's Guide for each title
Related Items
To order, please call: 1-800-421-0833
Really Angry Customer Leader's Guide $ 25.00
Attitude is Everything Leader's Guide $ 25.00
It's Your Call Leader's Guide $ 25.00
Outbound Call Leader's Guide $ 25.00
Customers With A Difference Leader's Guide $ 25.00
180 Ways to Walk the Customer Service Talk, Softcover Book $ 10.95
A satisfied customer on a Just A Call Away Series title:
"I used Attitude Is Everything from the series. This was to the point. I like that it replayed the scenario until the customer service rep got all the points correct. I also liked the summary of the points."
-JoAnn Bedell
-Employee Development Manager
-Positive Promotions
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