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The Healthcare Toolkit

Volume 2

When it comes to delivering quality outcomes in healthcare, it is vitally important that employees have respect for all patients, a commitment to clear communication and a willingness to quickly resolve conflicts. It’s also important that clinical staff acting in a supervisory role know how to manage people. The assorted teaching clips in this toolkit can help you build these core competencies.

  • Builds a more respectful workplace by teaching how to respond to diverse needs and preferences
  • Improves efficiency by instructing staff on clear communication and conflict resolution
  • Maximizes training budgets by providing a library of video clips that can be used for a variety of applications
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Includes sample pages from the leader's guide and participant materials.

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Healthcare Toolkit, Volume 2

CRM Produced

Run time: 37 Minutes total running time

The training needs in healthcare organizations can change on any given day. In some cases, a topic requires a lengthy facilitated classroom-training event and in other situations there is only enough time for a quick meeting or lunchtime learning session.

In either case, when you gather people together for learning on interpersonal skills, it's nice to include video examples. Video clips bring training and teaching to life. They help emphasize ideas and lessons, and promote discussion.

The Healthcare Toolkit, Volume 2 provides a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The video clips have been selected just for healthcare training and fall into four categories:

  • Embracing Diversity - explores the fascinating ways that culture and other forms of diversity can influence patient care while showing healthcare workers how to respect differences.
  • Communicating With Clarity - shows examples of communication -- with patients and co-workers --and how to improve it.
  • Resolving Conflict - examines the roots of workplace conflict and helps develop methods for reducing it.
  • Supervising Others - provides examples that help build the supervisory skills of your clinical staff.

You can use the segments singly, by category, or in your own creative combinations. The accompanying Leader's Guide provides suggestions for use, discussion questions and tables to help you identify which segments are most appropriate for your training applications.

The clips are provided on DVD and CD-Rom so that they can played right off the DVD or embedded into a PowerPoint presentation from the CD.

Additional topics (Ensuring Patient Satisfaction; Building Accountability, Ethics and Integrity; and Team Building) are covered in The Healthcare Toolkit, Volume 1.

The Healthcare Toolkit, Volumes 1 and 2 can be purchased together at a discount.


  • Chaptered video clips on DVD (for easy playback)
  • Chaptered video clips on CD-ROM for importing clips into PowerPoint presentations
  • Leader's Guide PDF including discussion questions for each clip on CD-ROM

Toolkit Terms and Conditions Usage and FAQs (opens a new window)

Instructions for importing video clips into PowerPoint:
Written Directions PDF
Video Tutorial (PowerPoint 2003) 1 Min. Flash Player Video (opens a new window)
Video Tutorial (Powerpoint 2007/2010) 1 Min. Flash Player Video (opens a new window)


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