Compelling Interpersonal Skills Training
for Powerful Organizations

Need help? Call us (M-F 6:00am-4:30pm PT): (800) 421-0833
cart

My Cart

(0)

| | Catalog Request |

Home Products Online Delivery E-Learning Blog About Us Contact Us

Government Employee Training:

Dealing With Difficult Citizens

Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This program gives new employees validated techniques for calming emotionally charged situations successfully, and experienced employees a refresher for when they can occur again.

Benefits:

Teaches staff to assess and manage difficult situations
Helps employees stay calm
Shows how to take control

See a Full-Length Evaluation Sign in Here

Get a Free 15-Day Preview by Mail

DVD Preview Order

Close X

This product does not have:

Sample Training Guide

Close X

Click to Enlarge

We're sorry, but we could not locate the product you want to purchase

| Qty:

Qty: price:

Shopping cart subtotal:

Government Employee Training: Dealing With Difficult Citizens

Run time: 10 Minutes

Part of the Government Employee Training Series

This program follows five difficult situations government employees have faced in the past from the beginning of the incident to its successful conclusion. Along the way, explanations are given on how to assess the situation at hand, position yourself properly, interact with the other person, and slowly take control of the situation

While there are no guarantees when it comes to dealing with difficult people, the time tested tactics in this program will help your agency staff members avoid learning a lot of lessons the hard way.

Note: Also available in a purely Municipal Government version. Call us at 800-421-0833 for more information.

Purchase the complete Government Employee Training Series (all 5 videos) for $1,462.50
A savings of $172.50!

An Advanced Concept Research Title

DVD
Discussion Guide

Related Items

To order, please call: 1-800-421-0833

Injury & Violence Prevention: Behavioral Science Theories..., Hardcover Book $70.00

Thomas-Kilmann Conflict Mode Instrument $14.25

Thomas-Kilmann Conflict Mode Instrument in Spanish $14.25

Handbook of Human Resources Management in Government, Hardcover $82.00

Testimonials

The following government agencies have acquired one or more of the Government Employee Training Series programs. Almost 70% of them have obtained all five programs in the series.

Allen County IN, Ames IA, Ann Arbor MI, Aurora CO, Benton AR, Bismarck ND, Boca Raton FL, Bothell WA, Cecil County MD, Corpus Christi TX, Sacramento Sanitation District CA, Dearborn MI, Duchess County NY, East Hartford CT, Edmond OK, El Paso TX, Fort Wayne IN, Pierce College Concord NH, Hillsborough County FL, Hoover AL, Houston Police Academy TX, Independence MO, Island County Coupeville WA, Ithica NY, Jefferson County AL, Jefferson Parish LA, Johnson City TN, Killeen TX, Las Vegas NV, Govt. Insurance Trust, MD, Lompoc CA, Louisville KY, Lynchburg VA, Manhatton KS, Marcit Insurance Pool MO, Mesquite TX, Newark NJ, Oakland CA, Ogden UT, Onondaga County Water Syracuse NY, Opelika AL, Pasadena CA, Peoria, IL, Petersburg AK, Phoenix AZ, Pinal County AZ , Plainfield IL, Pueblo CO, Raleigh NC, Redmond WA, Richmond VA, Rochester NY, Rockford IL, Roswell GA, Salem OR, San Diego CA, San Francisco Human Services CA, San Francisco Public Works CA, Santa Clara County CA, Santa Monica CA, State of Iowa, State of Virginia, Tempe AZ, Tracy CA, Tucson AZ , Washington County AR.

Place Your Order:

Industry Discounts

Close X

CRM offers discounts to organizations/industries that meet the following requirements:

Educational Institution:
Your organization must be a kindergarten through 12th grade educational institution or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government:
Your organization must be a city, county, state, or federal government institution. Government contractors do not qualify for government discounts. GSA discount available to qualifying federal agencies.

Non-Profit:
Occasionally we can offer discounts for 501C(3) non-profit institutions. Please call for details: 1-800-421-0833.

NOTE: We do not offer any discounts on rentals and some discounts may vary, depending on the video program. If we have a promotion or sale, either your industry discount or the sale discount will apply, but not both - we do not "double discount." Discounts are only available on programs over $400.

Please call us to receive any of these discounts: 800-421-0833.

What's Included With Purchase

Close X

DVD
Discussion Guide

Government, Education and Non-Profit Discounts

Purchase Options:

DVD Program
$325 | Quantity:

Close X

Please Note: Rentals include the video and facilitation materials only. Participant materials such as workbooks, reminder cards, etc. must be purchased separately. Quantity discounts may be available.

Order 5 Day Rental | Qty:

Added to my shopping cart:

Close X

Qty: price:

Shopping cart subtotal:

Extra Workbooks

Close X

You must be purchasing or already own the complete training package to purchase extra workbooks.

Participant Workbooks contain worksheets and reference material that correlate to the exercises and activities described in the Leader's Guide. The workbook helps participants better grasp the subject matter the day of the training and gives them something to refer back to after the training has occurred.

| Qty:

Please Note: Orders for 100 or more workbooks may take up to 5 days before shipping.

Reminder Cards

Close X

You must be purchasing or already own the complete training package to purchase extra reminder cards.

Reminder Cards provide a memory aid of key learning points covered in the training, and are distributed to participants at the workshop's conclusion for their use following the session

| Qty:

Please Note: Orders for 100 or more reminder cards may take up to 5 days before shipping.

ABOUT SSL CERTIFICATES

Other Recommendations

Communicating Non-Defensively

What To Do When Conflict Happens

Who Cares?, Government Version

Email Preferences

CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences

Proud Supporter of:

Sundt Memorial Foundation

close X

For eligible Federal Government departments and agencies we offer GSA pricing.
Our GSA Contract Number: GS-02F-1431H, expires August 17, 2013.
Call your CRM Learning Government Sales Consultant for more information.

Government Employee Training:

Dealing With Difficult Citizens

Government Employee Training: Dealing With Difficult Citizens

Run time: 10 Minutes

Contents

Related Items

Testimonials

Place Your Order:

Recently Viewed Items

Other Recommendations

Email Preferences