Sales: 800-421-0833Give 'Em the Pickle
This highly entertaining program illustrates how to keep your customers satisfied by giving them the "pickle"--that little extra something that keeps them coming back.
Benefits:
- Explains how to show appreciation to customers
- Builds customer loyalty
- Leads to satisfied customers
Give 'Em the Pickle
Runtime: 18 Minutes
Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business: taking care of the customer. We're all in the same business, the people business.Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool.
Viewers learn what it takes to foster and maintain customer loyalty:
- Service - Make serving others your #1 priority. Be proud of what you do and how you do it.
- Attitude - Choose your attitude. How you think about your customers is how you will treat them.
- Consistency - Set high standards, and stick to them. Customers return because they liked the service last time.
- Teamwork - Make your teammates look good. In the end, it all ends up in front of the customer!
A Media Partners Title
Contents
- DVD or VHS
- Leader's Guide with reproducible handouts
- Give 'Em the Pickle hardback book
- 10 Reminder Cards
- 10 Pickle Pins
Testimonials
Give 'Em the Pickle is making a difference:
"This program is so well put together and presented that our CEO was even impressed with its contents. Employees have even commented on how great of an impression that Bob Farrell makes and how wonderfully he presents the information."
-Christy Muhleisen
-Manager, Training &Development
-Parish National Bank
