Dealing With Conflict
CRM Produced
Run time: 20 Minutes
Conflict shifts people's focus away from work and the basic goals of the team, department and organization. It negatively impacts productivity, morale and ultimately, results.
Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they need their own conflict management skills.
Based on the world-famous
Thomas-Kilmann Conflict Mode Instrument, this program offers a proven method for recognizing and resolving conflict. Dramatic vignettes demonstrate the five positions people can take when conflict arises-- Avoiding, Accommodating, Competing, Compromising or Collaborating--and illustrate the outcomes of each given style.
Participants will learn:
- Proven methods for recognizing conflict
- The five most -used conflict resolution positions
- The two basic dimensions of human behavior in conflict situations
- How to take responsibility for conflict and its resolution
Other Version Available:
Healthcare Version
Related Items
To order, please call: 1-800-421-0833
Thomas-Kilmann Conflict Mode Instrument $15.75
Thomas-Kilmann Conflict Mode Instrument in Spanish $15.75
Thomas-Kilmann Conflict Mode Instrument in French $15.75
Thomas-Kilmann Conflict Mode Instrument (pack of 10) $149.00
Thomas-Kilmann Conflict Workshop Facilitator's Guide $180.00
Introduction to Conflict Management Booklet $16.50
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Dealing with Conflict Instrument: 360 Degree Feedback Set (pack of 5) $74.75
Dealing with Conflict Instrument Leader's Guide $49.95
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Pfeiffer's Classic Activities for Managing Conflict at Work $140.00
Manager's Pocket Guide to Dealing with Conflict, Softcover Book $14.95
Testimonials
Satisfied customers on Dealing With Conflict:
"The video easily identifies the 5 conflict styles...it is a great lead-in to identification of personal styles and when one is better to use than another. Know thyself is the starting point. From there we move to adapting to others and issue resolution."
-Sandy Stefani
-Training Specialist
-Cobb County Government, GA
"Conflict and how to deal with it is always an organizational issue."
-Doug Menikheim
-Co-Director
-Centre for Applied Leadership